Customer Service Representative

Stephen Borucke

**** ***** ****, ****** ****, CO 80104 314-***-****

http://www.linkedin.com/pub/stephen-borucke/44/952/308

*******.*.*******@*****.***

Objective

A+ certified, customer-service oriented professional seeks junior- or mid-

level IT Help Desk/Support role.

Core Competencies

CompTIA A+ (2013) Remedy Ticket System

MCSE (2000) CCNA (2000)

Microsoft Word Microsoft Excel

Microsoft Access VOIP

Microsoft Outlook 5+ years telephone customer service

Key Strengths

Strong Customer Service-Oriented Complex Problem-Solving

Work Ethic

Good Verbal and Written Analytical Thinking

Communications

Adaptable to Changing Priorities Team-Building

Relevant Experience

Apex contracted to Comcast, Denver, CO Feb 2014 - July 2014

TECH 2 Business Voice Edge Change of Service

. Worked with proprietary Webtop order entry system and Broadsoft Switch

to process change requests for business VOIP Customers.

. Coordinated with customers to provision the orders.

Insight Global contracted to Comcast, Denver, CO May 2013 - Sept 2013

Customer Security Insurance Tier 2 Helpdesk

. Worked with residential customers resolving email issues for Outlook

2010, 2007, 2003, Outlook for Mac, Outlook Express, Apple mail,

Thunderbird.

. Worked with commercial customers to resolve email connectivity issues

involving Email Exchange Server, PTR records/reverse DNS look ups, and

Comcast blocking specific IP ranges.

Dept of the Treasury, Internal Revenue Service, St. Louis, MO October 2007

- January 2012

Customer Service Representative

. Interpret complex tax code for individual taxpayers and their

representatives, such as CPAs and/or other tax professionals.

. Subject matter expert in Income, Deductions, Filing, and Credits.

. Answer an average of 40 to 50 calls a day in a large call center

environment.

Education

MCSE Certification Program

Sanford Brown College, Saint Louis, MO Graduated August, 2000

Master of Arts in Marketing

Webster University, Saint Louis, MO Graduated June, 1998

Masters of Business Administration with a Specialty in Management

Webster University, Saint Louis, MO Graduated June, 1996

Bachelor of Arts in Political Science

Bates College, Lewsiton, ME Graduated June, 1994

Contact this candidate