Customer Service Project Manager
Resume:
Carl R. Steinmetz
*** ***** **** ****** - ************, MO 64052
**************@*******.*** - 816-***-****
Work Experience
Dispatcher - Customer Service - April 2014 to Present
MVP Electric Heating & Cooling – 15038 W 106th Street
Lenexa, KS 66215 – 913-***-****
• Handled incoming phone requests from local customers regarding electrical, heating & cooling issues • Scheduled
routine and emergency service calls • Fielded multiple phone calls per day and prioritize work from most emergent to
lower priority calls • Dispatched technicians in the field • Followed up on status of work orders in progress and various
in-office tasks as assigned • Current Employer
Maintenance Office Specialist – Dispatcher - February 2010 to February 2014
University of Kansas Hospital (P1 Group) - 3901 Rainbow Blvd,
Kansas City, KS 66160 – 913-***-****
• Primary duties included dispatching & keeping work requests & periodical maintenance database updated • Handled
incoming phone & e-mail requests regarding plumbing, HVAC, electrical, etc. • Scheduled routine, demand, and
emergency service calls utilizing in-house maintenance personnel • Fielded multiple phone calls per day and prioritize
work from most emergent to lower priority calls • Dispatched 10-15 maintenance techs throughout multiple facilities
on site over Bell Hospital, Heart Center & MOB • Position Eliminated by Hospital Management
Account Manager - July 2009 to January 2010
D. H. Pace Facilities Group -1120 Clay St,
North Kansas City, MO 64116 – 816-***-****
• Oversaw door repairs for Best Buy Corporation store locations • Scheduled repairs through a list of vendor contacts
and division offices as part of a help desk environment • Updated work orders as needed • Provided status updates on
progress of repairs and maintained billing in Best Buy Corporate database • Resigned
Project Manager II - October 2004 to May 2009
Royal Mechanical Services - 19175 Metcalf Ave,
Overland Park, KS 66085 – 913-***-****
• Handled incoming phone requests from major retail locations, including Hallmark, Sprint, Helzberg Diamonds,
AT&T, Cingular, Fossil, Limited, Victoria's Secret, Strasburg Children & Tile Shops • Managed issues such as
plumbing, HVAC, electrical, data, mechanical etc. • Scheduled repairs through a preapproved list of vendor contacts as
part of a help desk environment • Part of bidding work with Federal Government programs • Followed up with status
of in-progress work orders and handling issues related to vendor, landlord/tenant management, and overall
maintenance issues • Position Eliminated by Management
Real Estate Help Desk - Vendor Management - December 1999 to July 2004
Sprint World Headquarters - 6050 Sprint Pkwy,
Overland Park, KS 66251 – 913-***-****
• Oversaw Sprint PCS Stores in the Northeast and Southeast regions, handling issues dealing with vendor problems,
landlord & lease issues and overall maintenance and upkeep of Sprint PCS locations as well as bidding repair and
replacement projects including replacement of plumbing, HVAC, electrical, data, mechanical, etc. • Handled incoming
phone requests from Sprint PCS stores nationwide regarding Plumbing, HVAC, Electrical issues • Scheduled repairs
through a set list of vendor contacts as part of a help desk environment • Followed up on status of work orders in
progress and various in-office tasks as assigned • Position Eliminated – Sprint Layoff
Dispatcher - Customer Service - October 1997 to December 1999
Roger The Plumber - 7723 W 81st St,
Overland Park, KS 66204 – 913-***-****
• Handled incoming phone requests from local customers regarding Plumbing issues • Scheduled repairs and
dispatched technicians in the field via radio and phones • Followed up on status of work orders in progress and various
in-office tasks as assigned • Resigned to go to Sprint
Delivery Route Delivery Driver – Warehousing - January 1992 to October 1997
Pisciotta Fruit & Vegetable Company –
Kansas City, MO (Company out of business)
• Delivery Route Driver • Warehousing Assistant • Resigned to go to Roger The Plumber
Transportation Dispatcher – Driver - January 1992 to October 1997
Metropolitan Transportation (MTSI) –
Kansas City, MO (Evenings & Weekends - Part-time)
• Filled in as a part time limosene, town car & bus driver. Assisted dispatching with KCI Shuttle
Safety Assistant - Chemical Plant Operator – Warehousing - May 1979 to July 1991
Mobay Chemical Corporation (Bayer) - 8400 Hawthorne Rd,
Kansas City, MO 64120
• Safety Assistant • Chemical Plant Operator • Warehousing • Position Eliminated by Management
Skills & Talents
• Honesty, integrity, reliability, and a strong work ethic.
• Customer service oriented and adaptable professional with solid understanding of business practices with multiple
phone line experience.
• Excel in managing multiple projects and following up on all projects with status updates to upper management and
staff as well as clients as needed.
• Good judgment and decision-making skills with ability to think critically and solve problems, as well as knowing
when to escalate issues to upper management.
• Quickly grasp new computer programs and proprietary software programs with advanced computer skills in
Microsoft Office: Word, Excel, PowerPoint and Outlook, as well as File Maker Pro, Proteus & SAP applications.
• Over 15 years’ experience with database management, office operations & dispatching.
References
Rhonda Moore
Office Coordinator
University of Kansas Hospital
Kelly Morken
Emergency Management Coordinator
University of Kansas Hospital
Patrick McKenna
Lead Maintenance Technician
University of Kansas Hospital
Cheryl Chavez
English Teacher
KCMO School District
Annette Rasmussen
Therapist
Wyandotte Mental Health
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