Customer Service Health

KeShana Odom

Professional Resume

Savannah, GA

***********@*****.*** - 912-***-****

Looking to advance career in all areas related to public health or administration.

WORK EXPERIENCE

Eligibility Specialist

Chatham C.A.R.E. Clinic - November 2013 to Present

Savannah, Georgia

• Perform benefits counseling with all WICY, Private, Medicaid, Medicare Part D and HICP clients who are

HIV positive

• Assuring all clients are compliant with guidelines for the Ryan White Program

• Upkeep of documentation and data analysis

• Assist clients with processing ADAP and or PAP applications

• Counsels clients on safe sex and how to reduce the risk of infection in partners

• Provides client with information on linkage to care and helps keep client in care

• Assists clients with signing up for the ACA

• Assist clients in navigation of the healthcare system

• Referrals to outside agencies for assistance

• Referrals to open HIV/AIDS clinical trials

Public Health Ambassador

Coastal Health District - September 2013 to November 2013

Savannah, Georgia

• Assist with the development of health promotion programs for Chatham County

• Program Planning

• Securing grants for community use

• GRITS

• Mitchell and McCormick software

• Encouraging healthy behaviors through promotion of health education

Forensic Service Technician

Georgia Regional Hospital - Savannah, GA - August 2012 to September 2013

Savannah, Georgia

• Assists in administration of medications and treatments

• Take vital signs

• Charts information in client files

• Tracked client movement on and off the unit by documenting times and destinations of clients efficiently

gathered information from families and social service agencies to inform development of treatment plans

• Document patient information including service plans, treatment reports and progress notes.

• Conducted outreach, advocacy and rehabilitative services for regular cases and crisis intervention.

• Recorded and filed patient data and medical records.

EDUCATION

B.S. in Public Health

Armstrong Atlantic State University - Savannah, GA

2008 to 2013

SKILLS

Customer Service, Microsoft Office, Verifying income, Documentation preparation, Auditing, Clinical Research,

HIPAA, OSHA, CPR, First Aid, Medical Terminology, Verifying insurance, Patient Advocate.

LINKS

http://www.linkedin.com/pub/keshana-odom/7b/50b/472/

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