Customer Service Insurance Agents

Maria F. Vela

**** ***** ******, ***. #**, Fort Lee, NJ 07024

Phone: 201-***-****

Email: *******@*****.***

PROFILE: A highly motivated skilled professional who works well in a fast paced environment. Solid

communication skills with an effective disciplined approach to the task at hand. Personally committed to quality

and professionalism and in being a team player.

PROFESSIONAL EXPERIENCE:

Edgewater, NJ

Mariner’s Bank

Loan Administrator June 2012- Present

Ø Prepare Loan documents on Laser Pro System for Term Loans, Line of Credits, Consumer, Mortgages,

etc.

Ø Initiate Construction Advances and Releases

Ø Prepare monthly reconciliation of the loan fees collected suspense

Ø Work closely with Attorneys and Lenders reviewing loan documents prior to loan closings

Ø Order and review credit reports, patriot act, flood, property, environmental, judgment & lien searches

Ø Effectively communicate with borrowers to collect needed information or to provide status updates

Ø Prepare closing statements and tax/flood escrow analysis

Ø Review property, liability and flood insurance; communicate with insurance agents if necessary

Teller- Customer Service Aug. 2010- June 2012

● Recorded all transactions promptly, accurately and in compliance with bank policies and procedures

● Performed specialized task such as preparing cashier’s checks, personal money order, issuing travelers

checks and exchanging foreign currency

● Explained, advised and promoted bank products and services to customer

● Prepared branch totals for management approval

● Assisted clients by phone with question and issues regarding their account

Madison Square Garden Manhattan, NY

Cash Control Administrator (Part time/Seasonal ) Sept. 2009-Present

Ø Transporting assembled cash inventory

Ø Reconcile cash drawers and prepare them for the next day

Ø Perform end-of-day closeouts and prepare reports for management

Capital One Bank Lodi, NJ

Teller – Customer Service Department Aug. 2007-Aug. 2010

Ø Assisted clients with their transactions (i.e. deposits, transfers, withdrawals)

Ø Prepared daily cash reports for upper management

Ø Posted payments through internal software program

Ø Reconciled statements as needed to assist clients

EDUCATION:

Bergen Community College Paramus, NJ

Currently pursuing an Associate Degree in Business Administration Sept.2011-Present

ADDITIONAL SKILLS:

Computer Literacy: Efficient in MS Office (Word, Excel and Power Point), Laser Pro Documentation System

Fluent in Spanish (Oral and Written)

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