Customer Service Representative

Virjinia Boston

***** ******** ***** ( Black Jack, MO 63033

314-***-****( *********@*****.***

EDUCATION

Everest College- Earth City, MO

Diploma in Medical Assisting- Graduated October 2012

- 3.44 Cumulative G.P.A.

- "Perfect Attendance Award"

- Named to the "President's List" for Academic Achievement

MEDICAL ASSISTING TRAINING

Metro Rehab Physicians St. Louis, MO September 2012- October

2012

Medical Assistant Extern

Checked patients in and out of the office; Collect co-payments. Setup and

cleaned up exam rooms. Perform patient charting and health histories;

Obtained vital signs; Utilized multi-line phones; Prepared patients for

exams and procedures; Performed instrument sanitation.

PROFESSIONAL SKILLS

- Communications

- Customer Service

- EKGs

- Microsoft Office

- Venipuncture

- Snellen Eye Chart

- Vital Signs

- CPR

- POS systems

- First Aid

- Drug Screening

- Specimen collection

- ICD-9

- CPT Coding

- Bandaging

- Electronic Medical Records

PROFESSIONAL EXPERIENCE

Hazelwest Family Care Clinic Hazelwood, MO February 2014-

Present

Medical Assistant/Office aide

Appointment setting; follow up calls, inbound/outbound calling, triage,

vitals, charting, EMR system Advanced MD, collecting co-pays,

Favorite Staffing Fairview Heights, IL September 2013-

October 2013

Specimen Collector

Screens patients for medications in a private office setting, performs oral

and urine sample collection, maintains record of patients seen daily,

accurately completes and packages tests and requisition forms for

laboratory use

Family Dollar St. Louis, MO July 2013- October

2013

Customer Service Associate

Provides customer engagement; Assists in maintaining a clean, well-

maintained store. Assist in loading/unloading of merchandise. Independently

stocks shelves; accurately processes transactions using the POS system.

Pizza Hut Breckenridge, MO December 2011- March 2012

Customer Service Representative

Responsible for processing and handling customer menu orders and concerns

in a call center environment.

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