Contract Administrator, Collector, Translator
Resume:
(506-****-**** (Cell phone)
********@*****.***
Malony Jonissa Allen
Gordon
Calle Blancos el Encanto
Professional Profile Over 10 years professional experience including: Project management skills, financial analyzing
San Jose, Costa Rica
skills, process reengineering skills, extensive knowledge of the renewal support processes,
working knowledge of business reporting, organization metrics, and the ability to build and
maintain relationships with business partners while exhibiting a high standard of excellence.
Work Experience Hewlett-Packard
Contract Support Agreement Specialist; San Jose, Costa Rica
March 2008 – Present
Build relationships with Hewlett-Packard’s external Channel Partner customers by serving as
principal liaison, responding to inquiries, issues and changes to hardware and software support
agreements. Maintain highest level of customer loyalty and satisfaction by supplying detailed,
easy to read spreadsheets for renewals. Generate and maintain support agreements for the HP
Services Operations and IT organization. Create and revise quotations on the SAP database in a
timely manner so revenue will be recognized in the month earned. Work in partnership with
Hewlett-Packard Software Support Renewal Sales Force to deliver accurate and timely hardware
and software system support. Work in partnership with the DRS tool for invoice cases in order to
respond immediately the billing issues.
Work in partnership with the SRT tool (used to be the PPM tool) to respond the partners and/or
sales reps requests for any changes to the contracts or agreements for the hardware and software
support. . To resolve invoicing problems such as the payment date showing past due in the billing,
accurate amount not matching with the Order; invoice that showing zero dollars due to a wrong
date in the contract.
Give training to the future CAs.
Equifax
Collections Coordinator; San Jose Costa Rica
February 2005 – October 2007
Provided support for the bilingual tier model with the Dispute and Maintenance organization.
Analyzed credit reports for United States and Puerto Rico. Resolving errors with customer’s
identifications, accounts, and public records.
ULACIT College
June 2008 – present
Education
Studying English Teaching and Translation
Liceo Nuevo de Limón High School
Graduated in 1998
Instituto Latinoarmericano de Idiomas
January 2002 – June 2003
Studied - English
YUNIS Institute
April 2002 – July 2005
Studied – Microsoft Office, PowerPoint, Microsoft Word, and Excel
English
Languages Spanish
Wai Mok
References Operations Delivery Manager
Hewlett-Packard
Sebastian Espinoza
HPSW Renewal Sales Manager
Joan Scriven
HP Software/Support Sales
Contract Operations Manager
001-9 470-***-****
KC Castleberry
Hewlett-Packard
Americas Install Base Manager
001-916-***-****
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