Customer Service Manager

William E. Deffo-Homssi

**** ***** **

Lawrenceville, GA 30045

404-***-****

*************@*****.***

OBJECTIVE

To obtain a French Bilingual Business Development Rep position with Stonestrike.

EDUCATION

Georgia State University, J. Mack Robinson College of Business, Atlanta, GA

Bachelor of Business Administration, Computer Information Systems, August 2014

Overall GPA: 3.41/4.0

• Dean’s List recipient

• Hope Scholarship recipient

Relevant Courses: Systems Analysis, Project Management, Information Security, Business Analysis,

Database Management Systems, Programming, Define and Innovate Business Processes.

SKILLS

• Microsoft Project, Visio, Excel, Word, PowerPoint, Outlook, Bizagi, MySQL.

• Working knowledge of Java, Microsoft Operation Systems (WINXP, WIN7 and WIN8).

• Fluent in French, conversational Spanish

EXPERIENCE

Golden Pantry Food Stores, Dacula, GA September 2008 – Present

Assistant Manager

• Handled cash transactions and conducted daily receipt balances.

• Performed inventories and merchandise reordering.

• Reconciled the paperwork after deliveries, computed daily invoices.

• Trained new employees and provided excellent customer service.

Ohio Table Pad Company, Lawrenceville, GA April 2008 – August 2008

Shipping Dept. Associate

• Sorted and processed about hundred incoming orders per week.

• Regulated material supplies.

• Conditioned and computed outgoing orders.

MEMBERSHIPS/AWARDS

• Volunteered for the Science, Engineering and Mathematics Link Inc. (SEM Link) June 2011

• Volunteered during Georgia State Commencement Ceremony May, December 2013

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