Customer Service Sales
Resume:
Tanisha Jackson
Acworth GA, 30101
*********@*****.***
Objective
To employ my knowledge and experience with the opportunity for
challenges and career advancement, while gaining knowledge of
new skills and expertise.
Qualification Summary
. Extensive knowledge in criminal justice and legal studies
. Vast and varied experience on various issues
. A closer and exhaustive exposure to various standards and
practices applied in the legal field
. Extra ordinary command over both, the general English and
legal language full of technical jargons
. Maintain a high level of work ethics and dedication towards
the work at hand
. Great ability to cope up with the fast paced and highly
stressful work environment
Education
Bachelor of Science: Criminal Justice and Legal Studies
May 2013
Nova Southeastern University --- Davie, FL
. Coursework in Criminal Justice and legal studies
. Volunteer work in social services
Experience
Tech-Support Representative
04/2013 to Present
Teleperformance- Fort Lauderdale, FL
. Provide account assistance
. Perform account research
. Maintain sales goals
. Access multiple computer systems
. Answer questions regarding technical and billing aspects
. Diagnose determining factors for customer issues and
implement a fix in the system for the issues.
. Solve multiple complex issues as well as possibly take
orders for activations and/or account changes.
. Extend World Class customer service on every call
. Resolve the customer's problem on first call
. Identify a feature(s) that would enhance the customer's
service
. 40 hours a week
Cashier /Server
01/2010 to present
Chartwells -Davie, FL
. Enters purchases into cash register to calculate total
purchase price.
. Accepts cash, checks, or bankcards for payment; completes
check and bankcard transactions according to established
procedure.
. Counts money, gives change and issues receipt for funds
received.
. Calculates discounts or references; requests customer
identification for certain discounts and receipts as
required.
. Balances cash drawer and receipts; documents discrepancies.
. Trains new cashiers.
. Keeps register area neat and stocked with necessary
supplies.
. 25+ hours a week
Cashier/Cook/Seater/Greeter
01/2007 to 01/2010
Sweet Tomatoes - Hollywood, FL
. Prepared meals for customers
. Cash handling
. Credit card handling
. Seating and greeting customers
. 25+ hours a week
Junior Counselor
01/2006 to 01/2008
Boys and Girls Club - Hollywood, FL
. Develop and implement programs and activities that promote
various skills found in caring, productive and responsible
citizens healthy habits, technology competency, etc.
. Instruct members in appropriate behaviors and character
while encouraging fun.
. Facilitate programs in the following areas: Character &
Leadership, Education & Career Development, Health & Life
Skills, The Arts, and Sports, Fitness, & Recreation.
. Come with high energy to inspire and retain members during
programs/activities.
. Empower members to be leaders through positive role
modeling.
. Attend and participate in Staff Trainings, which is
essential to professional development.
. Communicate effectively during staff meetings, Club events,
trainings, and with members, parents, co-workers, Program
Director, Site Supervisor and other Boys & Girls Club
affiliates
. Supervise members and manage/follow-up various scenarios
including: injuries, sickness, and general unruliness with
the appropriate documentation and attitude.
. 40 hours a week
Contact this candidate