Customer Service Medical Assistant

Kayla Fosbenner

**** ******** *****

Jacksonville, Florida 32217

904-***-**** /************@*****.***

Objective:

Seeking a Medical Assistant career where I may assist the office and contribute to providing excellent patient care

Education:

Everest University Jacksonville, FL

Medical Assistant Diploma

12/2012

ADMINISTRATIVE AND CLINICAL SKILLS

Customer Service

Patient Registration & Scheduling

Patient Insurance &Verification

Triage

Microsoft Office

Financial Transactions

Data Entry

Medical Records Management

Referral Authorizations phone calls

Prescription Authorizations phone calls

Vital Signs

Injections

Minor Surgery Procedures

Procedural Tray Set Up : Pap smear, Ear Irrigation, Cyst removal Wound Care, Bandaging

Phlebotomy

IV Observation

Diagnostic Procedures

Lab Inventory Control

EKG

ICD-9& CPT coding

Electronic Medical Records Management Software: Claims Gear

HIPAA, OSHA compliant

CPR Certified

Professional Experience:

A Woman's Choice Jacksonville, FL

Medical Assistant

2/2013 – 6/2014

Provided excellent customer service, established client needs, and educated clients on services & community resources

Performed receptionist duties such as greeted patients, maintained patient log, prepared medical records, and answered high volume incoming telephone calls on 6 line telephone

Conducted patient interviews and completed all necessary forms and records for patient services in an efficient and accurate manner

Performed finger sticks and collected urine specimens; performed injections and venipunctures

Prepared patients for exams and assisted with family planning, various procedures, such as pap smears, IUD procedures, etc.

Educated patients and obtained written informed consents before performing various medical procedures

Assisted in completing patient work-ups, i.e., blood pressure, weight/height, temp, medical history, etc.

completion and follow-up of lab work including the provision of results to patients

Cleaned and sterilized instruments

Followed center procedures for the processing and provision of OTC and prescription medications and birth control supplies.

Dr. Glassman, Plastic Surgery Jacksonville, FL

Medical Assistant (200 Hour externship)

10/2012 – 12/2012

Assisted physician with in-office surgical procedures

Provided patient care removing bandages and staples

Performed sanitation of instruments utilizing an autoclave

Provided front office administrative assistance

Set up rooms and inventory control

7-Eleven Killeen, TX

Cashier/Customer Service Associate

2/2011 - 4/2011

Republic Parking Jacksonville, FL Attendant/Cashier 4/2009 - 9/2009

Niva Gift Shop (inside Hyatt Hotel) Jacksonville, FL

Sales Associate

9/2008 -4/2009

Target Corporation Jacksonville, FL

Sales Associate

4/2008 – 6/2009

Winn Dixie Store #80 Jacksonville FL Cashier/Customer Service Associate 3/2006 – 4/2009

Answered customers' questions

Greeted customers entering establishments.

Performed cash, credit/debit cards, and EBT transactions

Prepared food for customers following the food handling guidelines and health codes

Processed merchandise returns, exchanges and financial transactions

Ticketed vehicles that were inappropriately parked or without a valid pass (Republic Parking)

Volunteer Experience:

St. Joseph’s Catholic Church - Jacksonville, FL

Kayla Fosbenner

4892 Brighton Drive

Jacksonville, Florida 32217

904-***-**** /************@*****.***

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