Customer Service Manager

Aja M. Rice

***** ****** ***** ****** *******, FL 33617 Cell: 813-***-**** ***.*****@*****.***

Objective Seeking a career opportunity in the apartment industry with a management

company that will benefit from my expertise and allow me to utilize my skills

in the administrative and business fields.

Key Skills Problem Solving One Site, MRI, Yardi

Resident Accounts and Complaints Core Logic Safe Rent

Rent Collection/ Maintain Delinquency Deposit Accounting

Maintain resident files and work orders (FAS/DISPOS/SODAS)

Strong organizational abilities Locate prospective residents

Reliable and Manages time wisely Follow-up skills

Schedule appointments Attention to detail

Accounting Month End Closing Multi-Tasking

Submit Invoices

Career

Progression Leasing Specialist Resident Relations Manager

(May 2008 - Dec. 2008) (May 2011-July 2012)

Monarch Management Bluestone Property Management

Covered Bridge Apartments Lake Castleton Apartments

4909 Covered Rd. Indianapolis, IN 46268 7601 Carlton Arms Rd. Indianapolis, IN

(256 Units) 46256

(1262 Units)

Assistant Property Manager

Leasing Specialist

(Oct. 2012-Current)

(Dec.2008- May 2011)

Robbins Property Associates

Mid-America Management/ Idlewood, River Road

Coopers Pond Apartments

and Carlton Apartments

3701 Fountain Mist Drive Tampa, FL 33614

3543 Idlewood Ter. Indianapolis, IN 46214

(463 Units)

(320 Units) and (730 Units)

Progressed through a series of career opportunities, culminating several years of

customer service expertise and sales professionalism. Experience consists of

several forms of apartment management such as past due collections, leasing,

credit checks, lease completion, marketing, accounting, work orders, deposit

accounting, late notices/correspondence, rent collection, eviction/court hearings,

billing, apartment software management, etc

•

Training and Certificate of Continuing Education

Certificates - Awarded 3 contact hours of the program “Fair Housing Ain’t Fair-

It’s Equal”

Grace Hill

•

-Fair Housing & Leasing & Supervisor Training 2009 2014

Leon C. King Senior High School Ivy Tech Community College (May 2010-

Education

2013)

Tampa, FL (May 2006) Central Indiana

Graduated: Diploma Major: Business, Management, Accounting

Microsoft Word, Excel, Outlook, Web and Graphic Design skills, Adobe Page Maker, HTML

Technology

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