Customer Service Training

Kaitlin Ballantine

*B Colonial Crest Dr., Lancaster, PA 17601

717-***-**** (H)

717-***-**** (C)

*******.**********@*****.***

Summary

Upholds high moral and ethical standard; is honest with supervisors, employees and

customers at all times regarding suspicious events, security matters, confidential personal

information, and situations of a sensitive nature.

Highlights

• First Aid and CPR certified

• Interior and exterior patrol

• High level of integrity

• Extensive customer service skills and experience

• Self defense training

• Fluent in German

• Practical on the job training and experience through an internship with a police

department

Experience

Fulton Financial Corporation May 2014 to Current

Mail Room Attendant

Lancaster, PA

Works in the mail room, sorting, picking up, and delivering mail for the entire

building. Ensure privacy and confidentiality in all aspects. Required to have all

bank related training as required by the Federal Government as well.

Stauffers of Kissel Hill September 2007 to April 2014

Cashier/Customer Service/Cash Room Attendant

Lancaster, PA

Cashier for a family owned supermarket. Works the customer service desk;

acknowledging and solving problems and ensuring customer satisfaction. Works

in the cash room counting down cash drawers and filing necessary paperwork for

the daily store report and verifying bank deposits.

Elizabethtown College Campus Security April 2010 to May 2013

Student Dispatcher

Elizabethtown, PA

Answered all calls (telephone and radio) for both emergency and non-emergency

situations to determine proper response for all situations. Dispatched officers to

all incidents, wrote incident reports, and collected and provided necessary

information. Provided secured items to authorized individuals such as keys and

ID badges. Accessed privileged student information as required for emergency

and non-emergency situations.

Elizabethtown College Campus Security September 2009 to May 2013

Student Patrol Officer

Elizabethtown, PA

Patrolled the campus and served as a general security presence and visible

deterrent to crime and rule infractions, reported incidents as observed to the

officers on duty. Ensured the safety of students by locking and checking

buildings and providing security escorts when requested. Provided safety for

approximately 2,000 students, faculty, staff, and visitors.

Education

Elizabethtown College

Bachelor of Arts: Criminal Justice & German

Elizabethtown, PA, USA

Graduated Cum Laude with a 3.60 final GPA

Internship with Northwest Lancaster County Regional Police Department

Member of Alpha Lambda Delta, a collegiate national honors society

Member of Alpha Kappa Delta, a sociological national honors society

Studied abroad in 2011 at the International Kultur Institut in Vienna, Austria and

2011-2012 at the University of Marburg in Marburg, Germany

Contact this candidate