Customer Service Data Entry

Elizabeth Fre

**** ******** ****** ************, ** 19124

267-***-****

*************@***.***

OBJECTIVE

To obtain a full time employment position where I can implement my knowledge, experience, and skills to further

progress the company of hire expectations.

SUMMARY OF SKILLS

Languages: Fluent in English and Spanish, written and verbal.

Technical: Competent in Microsoft Word and Excel, and 50 words per minute typist.

PROFESSIONAL EXPERIENCE

Bi-Lingual Enrollment Representative,

Cognosante, LLC, Philadelphia, PA February 2014- April 2014

• Assist beneficiaries with all aspect of the enrollment process using the CMS provide system. (Center for

Medicaid and Medicare Services).

• Attend local community events and health fairs, to reach the targeted population.

• Assist with profile creation and update.

• Assist with Explanation of Eligibility determination and walk through the enrollment process with the

beneficiary, including data input if necessary.

Case Manager,

Congreso de Latinos Unidos, Philadelphia, PA December 2006 – September 2011

• Responsible for coordinating the communication with the Philadelphia County Assistance Office regarding

enrollment, attendance records, childcare and special allowance.

• Uphold and documented all contacts with participants; maintained accurate and timely records of counseling

sessions, follow up on outcomes of referrals, maintain the integrity and confidence of the filing system.

• Ensured the student’s compliance with attendance and punctuality policies.

• Managed and submitted required data and information to supervisor in a timely manner.

• Accountable for referring clients to program counselor for assessment of needs and continual counseling if

necessary.

• Data entry, client’s assessment and intake.

Assistant Case Manager / Receptionist,

Congreso de Latinos Unidos, Philadelphia, PA January 2003 – December 2006

• Demonstrated commendable customer service skills in an appropriate and consistent greeting to all callers and

visitors.

• Administered receptionist area and maintain safety of the area by screening visitors properly and directing

them to proper area for service.

• Maintained appropriate client forms to ensure effective management and recordkeeping.

• Assisted in transferring calls to staff or their voice mailboxes.

Family Social Service Clerical Support / Intake Intern,

Congreso de Latinos Unidos, Philadelphia, PA December 2002 – January 2003

• Clerical work such as duplicating documents, faxing, scanning, and much more.

• Administered the directing of clients to appropriate services.

Parent Chaperone,

Sheppard Elementary School, Philadelphia, PA June 1999 – September 1999

• Overseen students while on trips and insured their safety.

• Accountable for the supervision and accountability of each child.

• Supported teacher and driver as needed.

EDUCATION

Grand Canyon University,

Bachelor’s Degree in Health Care Administration March 2012 - July 2015

Arbor Career Center,

Philadelphia, PA April 2002 – June 2002

• Rigorous preparatory courses covering all avenues of customer service

• Certificate awarded upon completion of course

Congreso de Latinos Unidos,

Philadelphia, PA September 2002 – December 2002

• Bilingual customer service courses

• Training program emphasized in Microsoft Word and Excel

• Typing, data entry, and professional development exercises implemented in curriculum

Community College Of Philadelphia,

Philadelphia, PA January 1986 – April 1989

• Secretarial Science course

• Overview course regarding Microsoft Word

REFERENCES

Available upon request.

Contact this candidate