Quality Assurance Testing

Terry Chin

Phone: 732-***-****

* ****** *****

Cell Phone: 732-***-****

Monroe, NJ 08831 E-Mail

Address: ***********@*****.***

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Objective:

Secure a position where I can use my deep understanding of QA

processes to improve your product, help develop new business lines and

ensure maximum customer retention.

TECHNICAL SUMMARY:

Customer/Field support, Demonstrations and Training, Bugzilla defect

tracking, Testopia, Manual and Automatic testing, HP Quality Center,

Mercury Interactive - TestDirector 8.0, ATSC M/H, DVBH, CBMS

standards, Brew, Windows Mobile, IOS, Android. Automation tools

include Rational Robot and Selenium, Tested software in C++, C#,

Visual Basic, Apache Tomcat, Java, python and shells scripts, HTML.

Network set up, Knowledge of SQL, TCP/IP, HTTP, SSL, FTP, SMTP, SSH.

Front-end/back-end tester with, Linux, Windows operating systems,

Microsoft Office Suite. Familiar with SNMP (traps), JIRA.

EXPERIENCE:

Verifone, Inc. - Quality Assurance Manager

08/15/12-present

Piscataway, NJ and Remote

Managed and lead QA teams on many different mobile and web projects

and through all phases of testing cycle. Team was both local and

off shore (Belarus). Help implement QA processes and developed QA

test reporting techniques. Coordinated testing efforts between

team and customer QA teams. Traveled to customer sites to help

with implantation and testing efforts. Created test scripts for

both automated and manual test cases. Tested application developed

for IOS, Android, and window devices.

. Coordinated testing with off shore team - implemented testing

standards and procedures

. Implemented QA process when none existed prior to my arrival

. Trained new QA members on products and testing procedures

. Managed Defect tracking and defect reports in Jira

. Created a test case database so cases can be managed from

release to release (Testlink)

. Responsible for testing of mobile POS product (Globalbay

Merchant, MPOS) - Ipad and Ipod

. Manage and lead testing effort for IPAD applications

(Retailing and Clientbook)

. Testing included load testing, Stress testing, Spike testing,

and functional testing.

. Organized and provided timelines for testing efforts.

. Tested web console on different web browsers

(Globalbaymerchant.com)

. Created and Documented entire test suites for Mobile POS

system

. Provided technical support for New Requirements to Business

Analysts and upper management

. Provided written and oral reports to all levels of management

pertaining to testing objectives and status

Audible.com - Lead Quality Assurance Tester

03/19/12-8/12/12

Newark, NJ

Tested E-commerce website Audible.com. Responsible for testing all

areas on website. Lead tester for a medium size testing team.

Tested in a fast paced environment with deadlines on a Bi-weekly

basis. Maintained and executed test cases and test plans. Tested

mobile application on IOS devices and Android tablets and phones.

. Lead small team in design and creation of test cases and

plans

. Verified functionality of website on different browsers -

Chrome, IE, Firefox, and Safari

. Confirmed all orders are processed correctly

. Verified layout of website

. Tested on different browsers

. Tested different version of website in other countries and

languages

. Ran regression testing on IPhones, IPad, and Android devices

including Kindle Fire.

. Tested interaction between devices and back-end systems

. Verified transactions on backend

. Entered defects into defect tracking software - Jira

Comcast - Lead Quality Assurance Device Tester

12/15/11-03/16/12

Philadelphia, PA

Lead tester for a medium size testing team. Testing in a fast

paced environment with deadlines on a weekly basis. Create and

execute test cases and test plans. Maintain test cases in HP

Quality Center. Create test reports for weekly meetings

illustrating test coverage and defects. Test software on Tablets,

Browsers, Iphone, and Android devices.

. Maintained quality standards on a web based application

. Ran test with IPhone and other smart phone devices - Android.

. Tested tablet application and many different devices to

insure functionality.

. Created test cases to ensure coverage of all areas with

application

. Use HP Quality Center for tracking defects and test cases

. Certify application works with different browsers - Firefox,

Chrome, IE

. Verify data across many different platforms

. Lead team of 6 testers - assign test cases and areas of

coverage

Roundbox - Project Manager and Lead QATester/ Lead Customer Support

04/02/07-10/31/11

Florham Park, NJ

Lead testing effort on various testing projects for both internal

and external systems and applications. Tested a wide variety of

projects and environments. Testing methodologies included

functionality, compatibility, reliability, exploratory/ad hoc,

load/stress, usability, installation, security and other related

testing methodologies. Tested web application, database, and

related projects on Web and Unix/Linux operating systems. Team

created testing environments. Assigned test cases to other tester

and created and generated testing reports to upper management.

Maintained and tracked defects and fixes from developers. Lead

pre/post-sales support for mobile broadcast software on both Server

and Client side. Maintained and supported trials in different

media markets. Liaison between customers and project management

team. In charged of shipping while maintaining inventory control

with custom CRM system. Provided vital statistics for marketing

efforts, and helped with account retention of current customers.

. Tested mobile broadcast software with different operating

system (Windows, Linux, Brew)

. Created and executed test strategies, plans and test cases

. Created reports and traceability matrices used for reports

for project team

. Provided/created data and video streams for over-the-air lab.

. Lead testing for Iphone and Android application - TV Guide

APP

. Tested new hardware developed by 3rd party vendors -

Hauppauge, Siano, LG, Dell, Samsung

. API testing for newly created functionality - Various sample

applications

. Installed and tested broadcast networks on customer sites -

confirmed hardware devices worked properly -

routers/switches/firewalls - confirmed multicast traffic end

to end (WireShark)

. Implemented ATSC M/H over-the-air lab in NJ office and Kiev -

used by developers and QA team

. Integrated many components into over-the-air system -

Alitronika, Harris, Envivio, Nagra

. Implemented test case tracking system and procedures for QA

team - Testopia

. Used Selenium for testing of web administration tool

. Created documentation for user manual used by resellers and

customers

. Provided training remotely and in field for reseller of

Roundbox products

. Set up demonstration for customers on company's Mobile

Broadcasting software

. Installed Roundbox Mobile DTV system for broadcasters both in

the field and remotely

. Supplied support remotely for Harris installers and

broadcasters

. Remotely supported customers overseas - Italy, Japan,

Germany, China

. Created and provided license keys for software - maintaining

end dates and renewals

. Developed an in-house CRM system

. Kept all records of systems delivered for Roundbox and

external reseller

. Managed trials from start to beginning in different

states/markets

. Processed and fulfilled purchase orders

. Implemented a shipping process that assisted with inventory

control and billing

. Received all trouble shooting calls for deployed systems

. Show floor set-up/support for trade shows - NAB, CES, PBS

Techcon, NY HD world

Iris Financial Solutions - Senior Quality Assurance Tester

09/17/06-04/01/07

New York, NY

Tested trading system for client in Japan. Worked independently

in NYC while the rest of the test team was located in London.

Learned system quickly and added value to testing effort.

. Created and Verified large base of defects

. Turned software testing effort around quickly

. Ran regression on newly learned areas of system

. Verified data in large complex Database system

Virgin Mobile USA - Lead Quality Assurance Engineer

11/12/04-09/12/06

Warren, NJ

Lead tester for complex telecom system. Responsible for testing

web application, Siebel Application, Handset UI application, and

tested rating system on Sprint Network. Tested new business

requirements in a fast paced environment. Maintain

communications between business groups and developers to see

successful testing of requirements. Testing cycles consisted of

monthly releases, as well as small releases in between.

. Analyzed business requirements and created test plans and

test scripts for consumer facing website; site allowed users

to purchase phones, minutes, and accessories -

virginmobileusa.com

. Presented testing plans to Developers, Business group and

testing group

. Created and ran scripts for User Acceptance testing

. Maintained large regression suite

. Executed large test script suite manually and automatically

. Communicated with Developers on Defects and Enhancements

. Acted as Administrator for Bug Tracking Software (Bugzilla)

. Created and explained defects to developers and VP on a daily

basis

. Motivated team during releases

. Tested Rating of calling plans on Sprint Network in Kansas

City

. Created Testing Phones for Vendors, Developers, and Testing

Group

. Testing included Regression testing, new functionality

testing, and load testing

. Assisted in testing for other groups - Finance

. Helped reporting team with requirements to see end results

. Worked long and off peak hours to see fulfillment of testing

requirements

Pfizer - Quality Assurance Analyst

06/04-10/04

Morris Plains, NJ

Worked as a lead tester for Pfizer in Morris Plains. Created

test cases in TestDirector for testing team used to test new

reporting system. Tested reporting system using Excel with

Visual Basic code in a windows environment. Also, tested and

verified processes ran in an UNIX environment. Queried Oracle

and Access Database to Verify data in new Reports. The reports

were successfully tested and implemented into a large sales

force system, where there are over 11,000 sales representatives.

. Created test scripts from business and technical

requirements

. Used SQL scripts to query databases to verify data in

new reports

. Developed testing process that efficiently tested data

. Lead and motivated a team of two testers

. Acted as Liaison between developers and testers

. Maintained and followed up defects using TestDirector

Dendrite International - Quality Assurance Analyst

11/01-06/04

Morristown, NJ

Test various programs used by major pharmaceutical companies.

Software created is used by clients to improve their marketing

needs and to help with federal sampling regulations. Software

is tested in various environments, which includes UNIX, Windows

2000, XP, and NT. Applications where created in Microsoft .Net

framework. Read requirements and developed test plans and test

cases that helped validate data in system. Coordinated team to

meet testing effort. Help develop UAT scripts for clients.

Act as leader in many testing efforts.

. Team lead for various testing projects efforts

. Created test cases to verify changes in system.

. Discussed with developers changes to system and

determine needs of testing.

. Verify testing environment.

. Use SQL scripts to query databases to verify changes to

tables on Oracle 9i.

. Tested PDA interface for products

. Tested Front end interface/web application

. Validated system where regulatory requirements were

implemented

. Created test cases based on 21CFR Part 11 requirements

. Created and executed IQ, OQ, and PQ protocols

. Ran and monitor back end processes

. Keep record of all defects for testing team.

. Create UAT scripts for clients.

. Maintained status of test cases using Rational Test

Manager.

. Helped testing team develop testing process.

. Enforced testing procedures/requirements with developers

and analysts.

. Developed many procedures that helped streamlined

testing.

Telcordia Technologies - System Analyst /Tester (Consultant)

07/00-08/01

Piscataway, NJ

Reviewed business requirements and developed QA test plans.

Developed test plans for first major rewrite of cost models

applications. Based plans on business requirements and through

discussions with analysts and programmers. Created automated

test scripts using Visual Basic language. Used SQL scripts to

verify changes to databases and acquired information from

databases to help during the testing process. The execution of

test cases was on different environments such as Windows N/T,

Windows 98, Windows 95, and in different languages such as

German and Spanish. Introduced new ways of testing that enabled

the team to test more efficiently.

. Developed automated test scripts using Rational ROBOT (SQA)

. Stress/load tested software for reliability.

. Reviewed changes made to databases.

. Supervised other testers in execution of test plans.

. Maintained and kept account of all defects found through

testing.

. Reviewed and updated old test code to meet new technology

requirements.

. Assisted developers in design of programs developed in JAVA

and C++.

. Documented test procedures for other testers for future

use.

. Helped analysts with issues pertaining to design of code.

. Learned Telcordia's software in short time.

. Tested releases on both foreign and domestic operating

systems.

Prudential Investments - Senior Business Analyst

03/00-07/00

Newark, NJ

Developed and executed QA test plans on Windows NT Platform.

Worked with application developed in Visual Basic. The

application tested enabled fund managers to track the

performance of different investment categories.

. Used SQL scripts to verify database information.

. Verified application's output files using macros developed

in Excel.

. Created and executed QA test plans.

. Interacted with developers and business group to validate

business requirements.

. Coordinated planning process with other QA Testers and

developers.

. Changed spreadsheets based on new tax laws or new discount

rates.

EDS - Information Associate / QA Tester

11/98-03/00

AT&T, Piscataway, New Jersey

Developed and executed comprehensive QA test plans, cases, and

scripts for large AT&T order taking system developed on UNIX

platform using Oracle, SQL, C++, Perl and Java. Also assisted

in identifying and documenting system requirements and creating

data flow diagrams. Employed mostly manual testing using EDS's

structured QA testing methodology due to highly unstable systems

environment.

. Created detail QA test plans, cases, and shell scripts for

AT&T order taking applications developed in Oracle, C++,

Java, and Perl on Unix using EDS structured QA testing

methodology.

. Analyzed and defined functional requirements, data flow

diagrams, and test flows.

. Executed QA tests in accordance with written test plan,

test cases in manual UNIX testing environment using

extensive SQL.

. Lead system QA testing effort for Outbound Telemarketing

System developed with Perl.

. Analyzed and categorized defects by their priority and

severity.

. Worked with Oracle using SQL to interrogate and update

databases.

. Verified defects, fixes and enhancements.

. Worked closely with development team to identify and

resolve C++, JAVA, and Oracle problems.

. Acted as resource for various testing organizations.

MetLife - Account Representative

01/96-11/98

Brooklyn, New York

1. Leader's Conference qualifier 1996.

2. Assisted clients with their financial needs.

3. Demonstrated to the customers the different aspects of

various financial products.

4. Structured budgets for clients to meet their financial

objectives..

5. Assisted managers with the training of new employees.

6. Helped implement a new computer system for the agency.

The Powell Financial Group - Assistant Financial Planner

01/94-01/96 Watchung, New Jersey

7. Assisted clients with investment needs.

8. Placed security trades with Nathan and Lewis Securities

(Broker/Dealer).

9. Acted as liaison between investment houses and clients.

10. Audited client's transactions for financial reports

11. Researched financial issues for clients.

12. Wrote and sent correspondences to clients and investment

houses.

13. Implemented a financial management software system - DB

Cams.

14. Maintained clients' records for periodic reviews.

EDUCATION:

Fairleigh Dickinson University, Madison, New Jersey

Master of Business Administration in Finance (MBA)

1994 Bachelor of Science in Finance

1992

Chubb Professional Resources, Iselin, NJ

1998

Top Gun Training Program

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