Customer Service Project Manager

Domingo Gracia

**** * **** **, **** Smith, AR ***01

479-***-**** - ********@*****.***

STATEMENT

I can do anything I am given an opportunity to perform efficiently, timely, and with quality; and I bring a smart and hard working mentality.

STRENGTHS - Project management, Quality Control, Scheduler, Coordinator, Customer Service

RELEVENT WORK HIGHLIGHT HISTORY

02/2014 - 07/2014 Temporary Skilled Personnel

WorkSource - Fort Smith, AR - 479-***-****

* Temporary JDE computer operator / machine opertator at HSM Solutions

* Worked closely with shipping and loading operations as well as production scheduling

* Temporary assistant production manager at Dillmeyer Glass

* Entering orders and details for production floor and issuing instructions

11/2007 - 06/2013 Agent

Goodyear FleetHQ - Fort Smith, AR - 479-***-****

* Coordinate emergency road service and other service across North America.

* Provide customer service solutions for clients and customers using safety first.

* Became "the face" of FleetHQ for 3 years.

04/2007 - 07/2007 HR Assistant/On-Site Coordinator

Staffmark - Fort Smith, AR - 479-***-****

* Maintain a particular client relationship.

* Interview, drug test, recruit, payroll on PeopleSoft.

* Made weekly calls to consult with employees and clients, OSHA work safety orientation, and consulting clients on possible needs to help them become more productive with less cost.

07/2002 - 03/2006 Scheduler / Coordinator

Exide Technologies - 4115 S Zero St, Ft Smith, AR - 479-***-****

* Increase productivity by using lean manufacturing concepts and structured logistics

management procedures, helping the company overcome Ch-11 bankruptcy.

* Set policy for inventory management and streamlined production and kanban

systems.

* Emergency material handler / equipment operator; OSHA & DOT certified hazardous

material handler.

* HAZMAT truckload coordinator and dispatcher

Jan/01 - July/01 On-Site Coordinator

ASAP Services Inc. - 1501 Armstrong DR, Fayetteville, AR - 479-***-****

* Developed a working relationship with Twin Rivers (FSM) and Superior Industries (FAY).

* Bilingual translator - English/Spanish, and managed OSHA safety orientations.

May/98 - Nov/98 Project Manager

Ameri/Serv, Inc. - 2706 E Hwy 64, Alma, AR

* Contracted & coordinated sub-contractors at job sites.

* Spanish/French translator, data entry, and confirmed structural plans.

* Expanded territory and business leads that included prospective off-shore clients.

* Traveled from site to site occasionally to troubleshoot sub-contractor/client issues.

* Helped raise profit margin from $1.5 million to $3.7 million alongside management.

EDUCATION

8/1997 - 5/1999 University of Arkansas Fort Smith Fort Smith/AR

Bachelor's Degree in Computer Information Systems

Graduate: Incomplete

5/1997 Northside High School Fort Smith/AR

High School Diploma - Graduated with honors

SKILLS OVERVIEW

BUSINESS:

* Film Production Director, Project Management & Coordinator, Inventory Control.

* Market Analyzing, Solutions Development, Consulting, Public relations, Bilingual.

* Six Sigma, Shipping & Receiving, Purchasing, Quality Assurance, and MRP scheduling.

* Strategic Planning, Event Organizing, Training Development & Coordinating.

TECHNOLOGY:

* MS Office Professional, WordPerfect, Adobe Acrobat, Adobe Creative Suite CS5.

* Machine Operator, PCI programmer, Structural Architect CAD, 3D graphics.

* MAC, Windows 93 thru current, Computer software & hardware repair tech.

* Schematics drawing, and design (AutoCAD), electrical technician (not licensed),

pneumatic and hydraulic (entry level), soldering, auto mechanic.

REFERENCES: (personal and business)

1. Angela Hartwig – Real Estate Appraiser – 479-***-**** (personal phone)

2. Jordan Martin – Former co-worker – 479-***-**** (personal phone)

3. Gary Mott – Production Manager – 479-***-**** (office mainline)

Contact this candidate