Service Sales

Kevin Morris

*GLOBAL OPERATIONS LEADERSHIP

*INFRASTRUCTURE SUPPORT

* TEAM DEVELOPMENT

**** ******** ***** **** ******, GA 30519

Phone 678-***-****

Email: ********@*****.***

Executive Profile

Visionary Technology Operations leader with a track record for designing,

building and optimizing best-in-class IT Infrastructures and Technology

Operations. Reputation for defining enterprise technology

strategies/solutions that reduce costs, improve efficiencies, support

organizational goals, exceed customer expectations and maximize the

technology investment. Highly valued strategic partner to top level

management. Specialist in Telecommunications and Technology Infrastructure

and Support sectors.

IT Strategy & Execution - Able to define Technology and Operational

visions/plans at the global/enterprise level, define and source the right

solutions to support business objectives to build cost-effective and

scalable solutions that support business growth.

Global IT Systems & Operations - Established, deployed and supported IT

support operations across the US, Europe, Asia, and the Middle East for a

$27 billion enterprise. Championed global integration strategies to

successfully manage teams across diverse cultures.

Leadership & Talent Development - Known for ability to create and

articulate corporate vision then move teams to embrace it. Attract talented

people and allow teams to take chances, believing that without creative

risk taking there can be no true innovation. Drive self and staff hard, but

managing with honesty, integrity plus respect at all times while building

an unparalleled staff loyalty that delivers results.

Areas of Expertise

Product/Service Operational 7x24 On call/Remote/Onsite Support

Support

Global IT Operations Service Level Agreement Compliance

Leadership & Talent Management Budgeting & Cost Control

Professional Experience

PerformanceIT, Inc. Atlanta, GA 2004 -

Present

Vice President of Operations and Infrastructure Support

Full operational and P/L responsibility for IT planning, implementation and

support nationwide as an integral component of the business plan.

Engineered turnaround of Performance It's performance and service levels.

Transformed PerformanceIT into a strategic business partner for all Managed

Services clients. Managed and delivered large scale projects on time and

within budget.

o Designed, developed and implemented 7x24 operational ( Tier 1, 2 and 3)

support for comprehensive suite of organizations product and service

offerings, including; SaaS, Managed Services, Enterprise Infrastructure

Monitoring and Management Products.

o Initiated and implemented processes for issue identification, root cause

analysis, problem identification/resolution and ultimate recommendations

for implementation of proactive activities to mitigate future recurrence

of issues.

o Increased Service Level Agreement compliance through introduction of

process improvement initiatives, rationalization and optimization of

existing technology and resources, employee training and incentive

programs.

STI Knowledge, Inc. - Atlanta, GA

2002 - 2004

Director of Consulting Services (2003 to 2004)

Project Executive for Enterprise Outsourcing (2002 to 2004)

Functional areas of accountability spanned team building/leadership,

project and engagement management, margin and performance improvement,

business development, sales and service development / rollout, IT and

business process strategy and solutions, quality improvement, and customer

service / relationship management.

o Contributed to enterprise-level vision, strategy, decision-making, and

leadership. Improved operational efficiency and performance.

o Orchestrated technical solutions for sales strategies uniting business

studies, technology solutions, and ROI data for presentation to senior

executive management of target accounts.

o Worked with CEO, CIO, CFO, Finance, and Exec Steering Committee on

capital allocation, operating expense budgets, project expense and

capital tracking/forecasting and variance analysis for all consulting

initiatives.

Concert Global Networks - Atlanta, GA 1994 -

2002

Director of Information Systems Services

Held a number of financial and technical senior management positions of

increasing responsibility over an eight (8) year period within management

services, global networks, and financial planning and control.

o Served as executive advisor to senior management team for the evaluation

of risks, potential business fit, and financial benefits for capital

investments, business relationships, mergers and acquisitions exceeding

$350 million. One of the required approvers for capital expenditures in

excess of $1.5 million.

o Division executive with responsibility for 7x24 Tier 1 (call center) and

Tier 2 and 3 Application, Desktop, LAN/WAN Support for 25,000 users

globally.

o Held full P/L and Capital budget responsibility for Global Technology

Support Service, including $60m commercial outsourcing contacts.

UXB International - Chantilly, VA

1993-1994

Interim Comptroller and Vice President of Finance

Retained by company to respond to DoD RFP's and prepare for full disclosure

audit of multi-year defense contracts

o Served as senior advisor to President, Chief Financial Officer and Board

of Directors for all matters relating to finance, accounting, and

auditing.

o Successfully completed DCAA full disclosure audit for close out of multi-

year contract, audit results included no deficiencies.

Education and References available upon request

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