Customer Service Staff
Resume:
(Chinyere) Jerry Nwanganga
**** ********** ****** ******, ***** 77379
832-***-**** **************@*****.***
PROFESSIONAL PROFILE
Registered Pharmacist offering 25+ years of diverse experience, with expertise in the following areas:
Proven success in demonstrating leadership in assisting/managing retail pharmacy operations
and personnel in support of corporate revenue objectives; 15+ additional years clinical experience in
in-patient and out-patient environments, including as pharmacist-in-charge; IV certified
Proven track record of dispensing, compounding and controlling prescribed medications in
compliance with state, federal and other regulatory systems; establish and maintain Drug Utilization
Review (DUR) records; proactive implementing drug use, safety and infection control policies
Well versed in diverse prescription drug plans, from Medicare and Medicaid to third party insurers;
strong inventory control experience; purchase, replenish and maintain stock; ensure accurate and
efficient drug distribution services in timely manner
Certified preceptor actively committed to training pharmacy students, mentoring and evaluating
students in compliance with institutional standards; provide ongoing training and direction for
professional development of pharmacy staff and allied healthcare professionals
Consistently focus on exceptional level of service; create an environment and culture that supports
the philosophy of providing quality, patient-centered care; communicate effectively with physicians and
their nursing/administrative staff; Certified Immunizer
CAREER OVERVIEW
PHARMACIST / PHARMACY ASSISTANT MANAGER
W algreens, Houston, Texas – 2003 to 2014
Responsible for all aspects of pharmacy operation within the store including inventory, personnel and
security with emphasis on customer service.
Provided counseling on both prescriptions and OTC medications while protecting confidential health
and drug information and answering customer questions.
Maintained inventory levels by following defined order practices for warehouse and approved outside
vendors. Performed drug utilization reviews on all new prescriptions and utilize d drug usage report to
adjust shelf order levels.
Maintained loss prevention controls and ensured that company policies, federal and state regulations
in all prescription related issues, HIPPA and Quality Assurance were followed.
Accessed, input and retrieved information from the computer. Obtained needed information for new
prescriptions and refills via telephone / faxes. Filled prescriptions, most preferably by product selection
permitted unless otherwise specified by prescriber.
Operated cash register including cash, check and credit card transactions, and bagged merchandise.
Pulled outdated drugs, damaged and recalled merchandise and prepared them for returns to
warehouse. Performed third party rejects / discrepancies and other prescription filling issues.
PHARMACIST-IN-CHARGE
Eckerd Drugs, Houston, Texas – 1988 to 2003
Responsible for daily functions of pharmaceutical distribution systems, including inventory control,
insurance verification, documentation and compliance with regulatory agencies. Ensured high level of
customer service to instill customer loyalty for high volume store, averaging 300 prescriptions daily.
Selected by corporate to open new location with responsibility for training new staff and implementing
policies and procedures for pharmacy department.
(position continues on page two)
(Chinyere) Jerry Nwanganga
Page Two
Eckerd Drugs, Houston, Texas (continued)
Provided excellence in patient care, patient safety and adherence to all regulatory rules and
requirements.
Dispensed and distributed drugs and medicines to patients and advised them on proper usage and
compliance (counseling).
Obtained needed information for new prescriptions and refills via telephone / faxes.
Filled prescriptions and did compounding prescription check in, price and put away all drug orders
including schedule CII drugs.
Retrieved and filed prescriptions in appropriate file. Pulled outdates, damaged and recall merchandise
and prepared them for return to warehouse. Completed third party rejections and maintained loss
prevention controls in case of dispensing errors.
Followed company procedures to report, seek out competitive information regarding prices, wages,
and services offered.
Operated cash register, calling in weekly sales, hours and prescription information.
Provided supervision of immediate staff members, including coordinating and implementing the
training and development of pharmacy technicians, interns and pharmacist.
Established, coordinated and maintained work schedule to bet serve the customer and
accordance with budgeted payroll hours. Covered shift when needed due to illness and vacations.
Ensured all tasks / assignments were completed accurately and in a timely manner.
RELIEF PHARMACIST / part time
Tomball Regional Hospital, Tomball, Texas – 1988 to 1990
STAFF PHARMACIST
St. John’s Hospital, Clear Lake, Texas / St. Mary’s Hospital, Galveston, Texas – 1985 to 1988
Rotated between two hospitals, assisting in the management of the pharmaceutical services in both
inpatients and outpatients environments in compliance with state, federal and other regulatory agency
requirements.
At St. John’s provided pharmaceutical services for 300 bed hospital in all departments, as well
outpatient clinic under contract with the Department of Defense to service veterans. Department
consisted of five pharmacists and 10 technicians.
At St. Mary’s responsible for daily operations of drug distribution systems by all methods, inventory
control and departmental performance in servicing inpatients in all units of this 300+ bed hospital.
STAFF PHARMACIST
St. Elizabeth’s Hospital, Houston, Texas – 1984 to 1985
STAFF PHARMACIST / part time
Harris County Hospital, Houston, Texas – 1979 to 1984
EDUCATION
BACHELOR OF SCIENCE DEGREE – Pharmacy
Texas Southern University, Houston, Texas – 5/1984
Coursework for pharmacy program was completed by 12/1983; however, needed to complete one
physical education course before degree could be conferred
LICENSED REGISTERED PHARMACIST – Texas State Board of Pharmacy – since 2/28/1984 (active)
Preceptor Certification – since 1984 – current on Continuing Education credits
IV Certified – since 1984
Certified Immunizer
(Chinyere) Jerry Nwanganga
8007 Northridge Circle Spring, Texas 77379
832-***-**** **************@*****.***
ATTENTION: HUMAN RESOURCES
Enclosed is a résumé outlining my qualifications, in consideration for a career opportunity as a
Registered Pharmacist within your organization.
As reflected, I offer a bachelor's degree and an extensive career. I am a highly motivated professional
with core competencies in clinical, operational and managerial disciplines.
Areas of particular strength include:
Over 25 years experience in hospital, clinical and retail environments
Superior customer service toward satisfaction and repeat business
Certified preceptor qualified in training pharmacy students
Staff management, support and motivation tow ard peak performance
Inventory control to maintain stock and protect assets
Accurate in recordkeeping and establishing drug use policies
Currently I am seeking a position where my talents will contribute to the growth of a dynamic
organization. I believe that my professional skills and personal integrity will be a valuable addition to
your team.
I would appreciate the opportunity to discuss your needs. To arrange for a personal interview, please
contact me by e-mail or telephone. I look forward to hearing from you soon.
Sincerely,
Jerry Nwanganga
Enclosure: Résumé
(Chinyere) Jerry Nwanganga
8007 Northridge Circle Spring, Texas 77379
832-***-**** **************@*****.***
REFERENCES
SHAUNDA THOMAS
Pharmacist
Walgreens (formerly)
832-***-**** home
713-***-**** work
CELIA FENCEROY
Staff Pharmacist
Harris County Hospital
832-***-**** home
DALIA ALVARADO
Staff Pharmacist
Walgreens
713-***-**** home
281-***-**** work
Contact this candidate