Technical Consultant
SOFTWARE IMPLEMENTATION SOFTWARE TRAINER SERVER MAINTENANCE CUSTOMER
SUPPORT SPECIALIST
DuQuay Allen
**** **** **** **. *************, GA 30044
Cell Phone 678-***-****
******@*****.***
Technical Consultant with over 9 years of experience in project life cycle,
software implementation and training. Utilizes strong organizational,
critical thinking, and interpersonal skills to assist clients. Able to
work with groups or alone to complete projects. Dedicated to customer
service. Looking for a position with a company to further the company's
development and my professional growth.
education and Certifications
BACHELOR OF SCIENCE, COMPUTER ENGINEERING - 12/2004
Georgia Institute of Technology
IBM Optim Implementation for Distributed Systems - 551
IBM InfoSphere Guardium Technical Mastery - M75
Vormetric Certified Professional
Professional Experience
INFORMATION INSIGHTS, LLC - ATLANTA, GA 2011 TO PRESENT
Technical Consultant
. Developed data management and ILM plan for several major insurance
companies
. Conducted requirements gathering for data privacy and test data
management projects
. Executed software installation, implementation, and user acceptance
testing
. Responsible for creating system architecture and solution design
documentation
. Consulted companies to develop data privacy and test data management
disciplines
. Used IBM implementation ideology to coordinate project implementations
for various projects
. Assisted with conversion of Inquire data to SAS via JCL
creation/execution
. Maintained best practices documentation for company software
Accomplishments
Successfully implemented data archiving proof of concept for a major
insurance company
Developed installation documentation for various implementations
Developed custom scripts and queries to handle unique data masking
challenges
Generated additional business with a major insurance company due to
successful data privacy
HORIZON SOFTWARE, INTERNATIONAL - Duluth, GA 2005 to 2010
Senior Systems Analyst
. Lead implementations for various clients throughout the country,
onsite and remotely
. Onsite project manager for a 60+ school district
. Member of several long term implementation teams responsible for
software installation and training
. Technical lead for discovery calls between company and clients
. Lead meetings between company, client project manager, and client IT
specialist
. Installed SQL Express and proprietary software on clients' server
. Migrated client databases from original server to new server
. Used MS Excel to manipulate data exported from Student Information
System(student database) in order to match proprietary software
. Trained clients on various components of the company's proprietary
software
. Analyzed accounting reports generated by point of sales software and
translated data for the client
. Provided post-implementation technical support for clients
. Consulted clients on best practices for business operations involving
company software and business processes
. Conducted training courses for clients and internal employees
. Maintained best practices documentation for company software
. Developed project plans for long term implementations
. Mentored new employees by teaching them company methodology and
client's business structure
Accomplishments
Lead procurement and inventory implementation for a 60+ school district
Supported point of sale software implementation for a 120+ school district
Developed tech support department for a school district and trained tech
support lead
Managed a pilot implementation of the company's next generation point of
sales software
Lead shadowing trips for new hires
proficiencies
Microsoft: Word, Excel, PowerPoint, Access, Outlook, Visio, OneNote, and
Project; Microsoft SQL 2003, 2008, 2012; DB2 9.7 and 10.1, Oracle 10.2,
11.1.0.7, 11.2, VMWare, Sharepoint, Optim, Guardium, and Windows OS:
Windows XP, Windows 7, Windows Server 2003/2008