Customer Service representative/ CNA

**** ***** ***** ****** 267-***-**** Philadelphia, PA 19126 *****************@*****.***

Summary

Administrative professional with over 10 years experience in the medical field. Self-motivating, relate to others

well and assist in problem solving.

Possesses strong communication skills, loyal to others, people-oriented and strong team player who requires

Minimal supervision.

PROFESSIONAL EXPERIENCE

Comforcare Senior Services Ambler, PA (2011-Present)

Certified Nursing Assistant (CNA)

Independently render services usually to one patient in private home

Administers medications, treatments, dressing and other nursing services

Administering private duty services in home since (2009)

BROADVIEW NETWORKS King of Prussia, PA (2006-2010)

Information Service Representative

. Responsibility included customer satisfaction, retention to maintain growth of commercial accounts.

. Upgrading of current telephone service of residential and commercial business accounts.

. Place orders and follow through for new line and features.

. Resolving complex billing and or service inquires.

. Assisted in collection of Monies passed and current billing accounts

EXPRESS SCRIPTS, Horsham PA

Data Entry (2006)

Processed all new and refill prescriptions. Verified eligibility, proof read, and input prescriptions and

Information. Routed prescriptions to appropriated departments.

. Selected by vice president for this project prior to closing of facility.

Triage Pharmacy Technician (2005-2006)

Screened all questions for pharmacists. Provided support for the pharmacy with accurate detailed information.

Interacted with doctor’s office and retail pharmacy.

. Selected to assist with transition training in Greenville, NC and St Mary, GA.

. Selected to be monitored by several top clients including Commonwealth of Massachusetts, AARP,

Blue Cross Blue Shield and American Red Cross.

. Received several awards for perfect attendance.

Patient Care Advocate (1999-2005)

Handled inbound and outbound member, provider, and physician calls. Answered questions related to

Pharmacy benefits. Worked with other departments to research and resolve mail order and claims issues.

Maintained and completed accurate documentation of all inquiries.

. Assisted with first level technical assistance.

. Resolved escalated issues.

. Participated in follow-up and coaching team for new pharmacy inquiry system

ABINGTON MEMORIAL HOSPITAL, Abington, PA 1986-1997

Unit Secretary (1992-1997)

Input doctor’s written prescription. Greeted family members, scheduled patient test appointment, and ordered

Floor supplies. Assembled and dissembled chart for incoming and outgoing patients. Disbursed paycheck for

Hourly and weekly employees.

Selected to assist in training with new computer system.

Pharmacy Transport (1990-1992)

Transported patient medication from pharmacy. Delivered to patient’s floor. Picked up blood work and delivered

to lab for testing and assisted sticking floors with medical supplies.

Menu Office Clerk (1986-1992)

Assisted patients with making out daily food menu. Delivered and picked food trays. Assisted with making sure

all patients’ food menus were filled out.

EDUCATION

Martin Luther King High School (1979-1982)

Certified Nursing Assistant- 1199C (4-09-9-09)

Phlebotomist Certificate- Delaware community college (10-11-12-11)

PROFESSIONAL DEVELOPMENT

Customer Service Seminar Department of Defense Training

HIPAA Training Medical Terminology Training

CPR Training

TECHNICAL TRAINING

Microsoft Word, Outlook, Excel, Remedy and Informan

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