Customer Service Sales

OUSMANE DIALLO

(***) - *** - ****

************@*****.***

Objective: To obtain a position within a company where I can utilize my training and skills, as well as advance

toward my professional goals.

SKILLS:

A highly organized, detail-oriented team player. Outgoing with a pleasant, good conversationalist;

Work and interact well with individuals on many levels from various cultures and backgrounds.

Extensive exposure to public and customer service requirements, always attentive to the importance of

maintaining excellent customer satisfaction.

• Languages: Visual Basic 6.5/5.0 VB-Script, and HTML

• Software: Visual InterDev, Adobe PDF 9.0, MS Office.

• Databases: MS Access 2007, 2010 etc...

• O/S: Windows XP/Vista, MS Windows Server 2003

• Desktops, Laptops, Printers, and software installation

• Server Maintenance, configuration, RAID

Construction: Painting, Tiling, etc...

EDUCATION:

10/07 – 05/09

ASA- The College For Excellence, Brooklyn, NY

Associates of Occupational Studies Degree in Network

Administration & Security

EXPERIENCE:

09/11-08/12 Time Warner Cable

• Certified Billing Specialist

• Customer service/ Sales rep

• Assisted customers with billing questions and bill payment over the phone

• Troubleshoot internet, cable and phone issues over the phone

• Educated customers on products futures and new products

02/08 – 05/09

ASA- The College for Excellence, Brooklyn, NY

Computer Lab Assistant

• Provided a wide-array of assistance and support to other students working on networking

projects, this included providing instruction on how to assemble a computer such as installing

hardware and software. The use of the entire MS office package and use of the Internet.

• Installed and configured hardware and software used by the school, including hard drives,

floppy drives, network cards, modems, memory cards, scanners, CD-recorders, CD ROMs, Zip

Drivers and Uninterrupted Power Supplies.

01/09-05/09 Cryptic LLC, The Total Computing Solution Company, Brooklyn, NY

Computer Support Intern

• Installed Operating Systems

• Troubleshoot network and install virus software

• Changed Computer hardware and software

• Performed Scanning using Adobe PDF 9.0

05/09-5/11 Island Computer Products

• Configured laptops and IBM servers.

• Configured IBM server System, X3950m2, X3850m2, X3650, and X3550 such as adding

memory, CPU, Fans, Power supply, replacing motherboard, and loading image.

• Repaired Company’s personal computers

• Worked onsite several times assisting other IBM employees in replacing IBM Severs in

several Schools, and Companies.

• Configured blade servers for NYPD’s Video Analyst project, such as building blade centers

and racks.

• TCP/IP, VOIP

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