Sales Service
Resume:
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Gion Giossi ****.*******@*****.***
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Skills Installation and configuration of Windows Server, PC Master A+
Certification, installation and configuration of computer network,
Microsoft Office, Mac OS X
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Languages English, German, Italian, Romansh
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Experience Schiller America, Miami 2004-present
Quality, Product & Technical Support Manager
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• Part of setting up and opening US subsidiary of Schiller AG, CH
• Implementing ISO 9001/13485 and maintaining certification
• Managing, monitoring, evaluating and coordinating the Quality
Management System
• Training and coaching employees in quality and continues im-
provement concepts.
• Performing management review
• Handling customer complaints
• Internal and external audits of products and processes
• Acting as point of first reference for all product related enquiries
and work collaboratively with the Headquarter, Research & Devel-
opment and Quality Assurance Departments to address any issues
that may arise
• Writing and revising SOPs
• Gathering relevant data and producing statistical reports
• Reviewing and analyzing reports
• Root cause analyzing
• Managing and overseeing the service department
• Liaison with Headquarter in Switzerland
• Supporting Sales Force with detailed product information and
technical expertise
• Product training of sales personnel
• Demonstration of products to potential customers
• Training customers on high end products
• Interviewing, hiring, and training employees
• Planning, assigning, directing work
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Gion Giossi 786-***-**** ****.******@*****.***
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Schiller AG, Baar, Switzerland 2001-2004
Service Engineer
• Service manager proxy
• Supported and trained worldwide engineers and technicians on
medical devices
• Evaluated new user manuals and service documentation
• Trained international sales personnel and customers
• Serviced units
• Tested and released new software
• Handled customer complaints
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Habimat Telephone AG, Baar, Switzerland 1998-2001
Service Engineer
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• Customer Support
• Product training of sales personnel
• Coordinated service technicians
• Serviced telephone systems
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Siemens AG, Zürich, Switzerland 1983-1998
Service Technician
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• Installed and tested telephone systems for Swiss Telecom
• User training for private and corporate clients
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Electrical & Telecommunication School of Chur, Switzerland
Education
4 year degree, Certificate in Electrical Engineering
Internal Auditor ISO 9001 / 13485 Qualified
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Gion Giossi 786-***-**** ****.******@*****.***
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