Customer Service Representative
Resume:
LISA T. ALFORD
*** ***** **., **********, ** ****2
910-***-**** *********@*****.***
•
PROFILE
•
Extensive experience in account management, direct sales, and administrative support with
•
specialized background in customer service. Proven results in leadership, ability to work in a high-
pressure environment and deal effectively with customers by providing caring responses and diffusing
escalated situations. Commitment to superior quality customer service. Uncanny ability to communicate
with people of various backgrounds under high pressure situations with a focus on exceeding personal
and company goals.
EXPERTISE
Account Management Training/ Presentations Customer Service
Business Development Inventory Management Team Leadership
Client Services Scheduling/Strategy Upselling/Referrals
RESPONSIBILITIES
•
Performed all administrative functions providing direct support to daily operations including phone
•
reception, mailings, reporting, correspondence management and scheduling
Delivered secretarial and support including word processing, data entry, billing, shipping materials,
•
inventory control
Assisted the accounting department in auditing daily files, daily ledger, payroll, accounts
•
receivable/payable
Recognized customer needs and recommended effective solutions leading to add on purchases, upselling, and repeat
•
business
Recognized for meritorious performance for exceeding monthly goals and objectives for outstanding service and
•
excellent attendance
Became Sr. Wireless Consultant in 6 months of being hired.
•
Achieved over 100% quota every month.
•
Interface with clients, ensuring the preservation of team’s objectives, directly increasing
•
Ability to navigate a computerized CRM and other relevant applications while interacting with customers on the
•
phone.
Maintained files and reports; daily reconciliation of all funds, validating daily for accuracy and efficiency
•
Superior verbal and written communication skills.
•
EXPERIENCE
Alltel Wireless, Wireless Consultant (Laurinburg, NC) 2009 2013
•
Ready to Mow Landscaping, Administrative Assistant/ Receptionist (Laurinburg, NC) 2006
•
2009
Laurinburg Dialysis, Patient Care Technician (Laurinburg, NC) 2004 2006
•
LISA T. ALFORD
525 Honey St., Laurinburg, NC 28352
910-***-**** *********@*****.***
Cingular Wireless, Customer Service Representative (Fayetteville, NC) 2000
•
2002
Abbott Laboratories, Materials Clerk (Laurinburg, NC) 1989 2000
•
•
EDUCATION
•
Richmond Community College (Hamlet, NC)
•
2004
Certified Nursing Assistant
•
SCOTLAND HIGH SCHOOL (LAURINBURG, NC) 1988
SKILLS & CERTIFICATIONS
Software: Microsoft Office, Road Warrior, VII, Compass, Knowledge of databases (i.e. Sharepoint, Business
Objects, Access), Square Net Cracker, and Cisco
Contact this candidate