Customer Service Sales Representative

SHAWN M. LEE

Phone: 717-***-**** Email: ********@*****.***

Address: ** ***** **** *****, *******, PA 17331

SUMMARY OF QUALIFICATIONS

Highly qualified and results-driven professional, demonstrating solid interpersonal, communication, and

problem solving skills. Adept at providing exemplary customer service, coaching and mentoring employees,

and achieving all company goals and objectives. Energetic and goal-oriented with an impressive performance

record and a well-rounded background in optimizing employee performance. Currently seeking a position

which will utilize all skills, abilities, and areas of expertise as follows:

Customer Service Material Cost Estimating Client/Vendor Relations

Proposal Development Relationship Building Subcontractor Collaboration

Payment Collection Record/File Maintenance Sales Lead Generation

Shipping/Receiving Staff Training/Coaching Team Collaboration

Work Order Compliance Goods/Product Delivery Complex Problem Solving

CORE COMPETENCIES

- Responding to customer inquiries and resolving all problems while ensuring the delivery of excellent

customer service through fast and accurate order processing.

- Performing site inspections, evaluating sites for potential service challenges, and providing cost estimates

on project materials and labor.

- Nurturing relationships with clients, superiors, coworkers, and other business professionals.

- Motivating employees to meet and exceed all targeted business objectives while creating innovative

promotional marketing strategies and conducting presentations for clients.

- Addressing and shipping merchandise, receiving and recording incoming items, and arra nging for the

transportation of various items and products.

- Training and coaching new employees to improve their performance and productivity levels.

- Interacting with customers to educate them on company products and services.

- Highly motivated, quick learner, and committed team player with a strong work ethic.

PROFESSIONAL PROFILE

Suburban Propane Project Estimator/Manager on Call Nov. 2011 – Present

Dunbar Armored Driver/Guard Aug. 2009 – Nov. 2011

Hanover Concrete Company Dispatcher Jan. 2008 – Jan. 2009

Hoffman Homes for Youth Mental Health Worker May 2007 – Nov. 2007

Sanders Distributing Company Route Sales Representative Jun. 2000 – Jan. 2007

Sears Loss Prevention Specialist Jun. 1999 – Feb. 2004

EDUCATION & TRAINING

University of Phoenix B.S. in Business (In Progress)

Lackawanna Junior College Act 120 Police Academy Graduate (1998)

Class B Commercial Driver’s License with X Endorsement

NPGA- Certified Employee Training Program Certifications-1.0 BPP; 2.2/2.4 Bobtail/Cylinder

Advanced Sales Training through Suburban Propane for Residential and Commercial Customers

TECHNICAL SKILLS

Proficient in MS Office (Word, Excel, Outlook & PowerPoint)

ADD’s – Customer Relationship Software

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