Customer Service Representative

Michelle McClain

*** **** *** ******, ***** Lower, Buffalo New York 14225

Contact# 716-***-****

Email: ************@*****.***

Objective:

I am seeking employment with a professional company that encourages growth and development

which welcomes open innovates Ideas for the betterment of the company overall.

Work Experience:

Niagara Chocolate – Cheektowaga, New York

Management

September 2013 Current

Responsibility includes overseeing temp to hire agents

Make sure they are FDA compliance

Monitor Attendance/ Payroll

Make sure that 1st shift 2nd Shift and 3rd Shift are always covered

Hire and terminate Associate

Creditors Interchange - Cheektowaga, New York

Management/Trainer

December 2005 March 2012

Responsibility included traveling to the satellite office to train the new hires, senior

representatives and management.

10 to 30 people are trained weekly on the 400AS system and the FDCPA Laws and

guidelines of collections.

Create and maintain many documents ex: personal file, weekly schedules, timecards

etc.

Monday meetings held with human resource to discuss the progress of each student

Final exams given to determine the student qualification to continue with the

company.

Creditor Interchange - Cheektowaga, New York

Customer Service Representative/Collection Agency

April 2003 December 2005

Contact old and new clients regarding delinquent accounts.

Assist clients until account is satisfied / report updated information to credit bureau.

Innotrac Corporation - Duluth, Georgia

Quality Assurance Specialist/ Promotion

June 1998 April 2002

Responsible for monitoring all employees, for great customer service to clients.

Create /maintain new hires assessment evaluations forms.

Train new/ senior employees on all BellSouth products.

Submit all assessments reports weekly and monthly to human resources.

Education:

ITT Technical Institute - Getzville, New York

Associate Degree in Specialized Technology

High Honors

June 2002 - June 18, 2004/Graduate

Robert Walsh School of Business – Union, New Jersey

June 1979 – May 1982

Westside High School - Valisburg, New Jersey

Studied Business

Graduated/1978 – Diploma

Business/Technical Skills

Windows 7 Professional/XP Microsoft Office – Word, Excel, Access

Microsoft Networking Concepts Windows NT

Network System Management Windows Servers

LAN/WAN Technology /Application TCP/IP

Nova time/TP Ware/Payroll System

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