Engineer Customer Service

STEPHEN R. PACK

**** ******* ****** **********, ** 22305 ***.****@*****.*** 703-***-****

EDUCATION

AWARDS/HONORS

M.S. Mechanical Engineering, 1998, GPA 3.6/4.0

West Virginia University, Morgantown, WV

NHTSA

Administrator’s “Side- B.S. Mathematics, Teacher Certification for Grades 7-12 1996, GPA 3.3/4.0

Impact Team” award Liberty University, Lynchburg, VA

for exemplary team

performance in carrying PROFESSIONAL EXPERIENCE

out the agency’s

Nationwide Mutual Insurance Company – Property Field Specialist

mission of saving lives

Arlington, VA 4/2012 – Present

and reducing injuries in

Investigate, evaluate, negotiate, and bring to a final resolution personal

side-impact crashes,

2005 lines material/physical damage of a moderate to severe nature. Promote

and provide excellent customer service.

PUBLICATIONS

Responsible for the handling of claims in accordance with prescribed

authorization and claims best practices.

Pack R., Najm W. G.,

and Koopman J., (2006) Promptly and effectively handle to conclusion all assigned claims with little

“Exploratory Analysis to no direction and oversight by determining proper policy coverage and

of Pre-Crash Sensing applying best claims practices to conclude assigned cases.

Countermeasures,”

Write investigation logs to clearly communicate logical investigative steps

2006 SAE World

and conclusions.

Congress, SAE Paper

Number 200*-**-**** OL Consulting Corporation – Project Manager

Los Angeles, CA 10/2010 – 4/2012

Pack R., Najm W. G., Team leader providing policy guidance and oversight on company financial

Koopman J., and Yu H. management, personnel, programs, activities, and operations.

(2005) “Pre-Crash

Determined the effectiveness and efficiency of policies and programs.

Sensing

Countermeasures and

Regularly reviewed policy, program, and proposals to evaluate their impact

Benefits,” ESV

on company budget resources, management requirements and plans.

International Technical

Conference, Paper Compose tailored testing booklets and summary reports for staff.

Number 05-0202,

Department of Justice – FBI Special Agent, Security Clearance: TS/SCI

Washington, D.C.

Los Angeles, CA 2/2009 – 10/2010

Prasad A. K., Louden Investigated counterterrorism cases to determine relationships of

A. E., Pack R. (2005) individuals residing in the United States and known Al-Qaeda operatives.

“Evaluation of Frontal

Conducted clandestine surveillance operations to investigate target subject.

Air Bag Performance,”

ESV International

Opened cases, performed logical investigations, analyzed databases and

Technical Conference,

records, conducted searches of target’s property, effected arrests of

Paper Number 05-0395,

subjects, led inter-agency teams, interviewed witnesses and subjects, and

Washington, D.C.

documented investigative findings.

Managed multiple investigations on multiple target subjects concurrently

and developed strategies to determine threat levels to national interests.

Reviewed policy guidelines and wrote investigative logs to clearly

communicate legal and conclusive investigative techniques.

National Highway Traffic Safety Administration (NHTSA), U. S.

Department of Transportation – Mechanical Engineer

Washington, DC 10/2001 – 02/2009

Investigated automotive defects relating to vehicle safety. Screened

Vehicle Owner Questionnaires, automobile manufacturers’ service

bulletins, and field reports to identify foreign safety recalls, customer

satisfaction campaigns, and consumer advisories that should have been

conducted as safety recalls in the United States.

Investigated possible safety defects in vehicles to determine if vehicle

safety performance was compromised.

Developed and implemented research programs to achieve agency

objectives in advanced side crash protection, full frontal crash protection

and rollover crash test protection.

Coordinated with other NHTSA offices and the private sector (GM, Ford,

Nissan, and Delphi) to ensure agency goals and cooperative research

objectives were streamlined and efficiently executed.

Innovative Highlights at NHTSA

Managed NHTSA’s new crash mitigation research effort and served as lead

engineer contact for vehicle manufacturers (GM, Ford). Performed

cooperative research with the industry on metrics and objective tests for

pre-competitive safety systems, both active and passive, using pre-crash

sensing advanced technology to accomplish safety improvements.

Analyzed vehicle and occupant responses in full frontal crash testing

programs to research vehicle safety systems and to support NHTSA’s

proposed Federal Motor Vehicle Safety Standard upgrade.

Facilitated research initiatives on pre-crash sensing technology and airbag

suppression systems. Represented NHTSA as a Contracting Officer

Technical Representative (COTR). Lead engineer on cooperative research

projects conducted by original equipment manufacturers and second tier

automotive suppliers.

Performed vehicle roof crush tests and engineering analyses in real world

vehicle rollover crash events to evaluate roof structure integrity and

managed research projects.

Performed finite element modeling studies that examined vehicle and

occupant kinematics contracted by NHTSA

Naval Surface Warfare Center, U.S. Department of Defense – Mechanical

Engineer

Indian Head, MD 09/1998 – 10/2001

Manufactured rocket motors for the United States Armed Forces as lead

project and design engineer in an energetic material production plant.

Supervised process development, control, and improvement of ordnance

manufacturing and independently managed ordnance production

programs.

Performed facilities engineering duties to ensure production buildings were

operational. Analyzed fire protection systems to ensure proper

functioning as well as coordinated maintenance of chemical mix and grind

facilities to ensure safe environment while supervising energetic material

production operations.

Prepared cost estimates, budgets, schedules and executed program

schedule for quality controlled energetic material. Independently

collaborated with other offices such as Test and Evaluation, Burn Rate,

and Pilot Plant to ensure quality demands.

Wrote standard operating procedures (SOP) for ordnance or hazardous

materials.

Ensured manufacturing compliance with safety and environmental

regulations for energetic material.

Maintained and analyzed database of ordnance chemical mixes and

schedules; calculated chemical formulations of propellants for ordnance

mixes. Facilitated quality control, testing and acceptance of finished

product.

Led interdisciplinary and interdepartmental teams to research explosive

incidents and plant inquiries. Investigated and implemented solutions to

quality and safety concerns, start-up of new equipment and facilities, and

design and implementation of test plans.

West Virginia University – Graduate Research Assistant 08/1996 – 08/1998

Characterized the behavior of transient fluid flow through hydraulic

induced rock fracture. Modeled fluid flow velocity profiles in confined

elliptic fractures by solving second order differential equations,

determining boundary conditions, and analyzing acoustic responses.

Conducted high temperature fatigue tests on super alloys using a Material

Testing System (MTS). Prepared and tested aluminum samples to examine

microstructures.

Investigated glass processing and manufacturing. Analyzed fire polishing

procedures and control enhancements to the glazing process.

Instructed and tutored engineering statics class.

Job Related Training

Emergency Management Coordinator in training detail assignment.

Complete requirements of the on-the-job training program for emergency

management cadre team. Assist in the review and update of NHTSA’s

Continuity of Operations Plan (COOP).

Engaged in NHTSA employee outreach strategies. Became familiar with

all relevant emergency publications (e.g., National Response Plan, Federal

Preparedness Circular 65, NHTSA Coop Plan, etc.). Obtained appropriate

access to Department Emergency Management requirements (e.g.,

badges).

Assisted with NHTSA Pandemic requirements and initiatives. Served in

leadership capacity in the event of future emergency situations.

Briefing Techniques - 2006

Clear Writing Through Critical Thinking – 2005

Contracting Officer’s Representative (COR) Mentor Program – 2002

Contracting Officer’s Technical Representative Training (COTR) – 2001

Project Management Tools and Techniques – 1999

Federal Emergency Management Agency (FEMA) Training

FEMA training IS-100 Incident Command Systems - 2006

FEMA training IS-235 Emergency Planning – 2006

FEMA training IS-241 Decision Making and Problem Solving – 2006

FEMA training IS-393 Introduction to Hazard Mitigation – 2006

FEMA training IS-546 Continuity of Operations Awareness Course – 2006

FEMA training IS-547 Introduction to Continuity of Operations – 2006

FEMA training IS-700 National Incident Management Systems, An

Introduction – 2006

FEMA training IS-800 A National Response Plan, An Introduction - 2006

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