Quality Assurance Customer Service
Resume:
D hara Patel
*********@*****.***
SK I L LS & AREAS OF EXPERT ISE
• Experienced in analyzing business specifications, wri ting test cases and executing test
scripts
• Skilled in Software Development Life Cycle (SDLC) Methodologies and validation to ensure
t he Quality Assurance Control
• Very proficient in analysis of all phases of Quality Assurance Project Life Cycle, which
i ncluded Master Plan
• Strong analytical and problem resolution skills
• Abili ty to work in Mult i Platform Environment
• Excellent communication and interpersonal skills
• Working knowledge of Finance, Accounts Payables and Account Receivables
• Proficient knowledge of whole System Development Life Cycle
T EC H N ICAL SKI L LS
• Programming Languages C,C++, VB, JAVA
• Data Base SQL Server 2000-2008, Oracle 9i, MS Access, PL/SQL, Toad
• Web Technology HTM L, XML, VB Script,
• Operating System Windows 9x/XP/2000/NT/ Vista/7,Unix
• Testing Tools QTP 9.0/9.2/9.5/10.0, Load Runner 9.0/9.5
• Defect Tracking Tool Quality Center 9.0/9.5/10.0/11.0, Star Team
E DUCAT IO N
• Master of Business Administration, University of Bridgeport, Bridgeport, CT.
• Master of Computer Application, Allahabad Agriculture Institute Deemed University,
A hmedabad, Gujarat, India.
• Post Graduation Diploma in computer Science and Application, North Gujarat University,
Patan, Gujarat, India
• Bachelor in Science with Chemistry, North Gujarat University, Patan, Gujarat, India.
P ROFESSIONAL EXPERT ISE
Network P rovider – Ente rp r ise Quality Assurance Leadß
CTG (Independent Health, Williamsville NY) Oct 11 – Present
QA Responsibilities:
• Following the Agile Project methodology, develop and implement test cases as defined by
client’s requirements
• Validate results within HealthRules application
• Report and t rack issues
• Submit claims (Institutional, Professional and Dental) within HealthRules application
• Validate results from loader processes for Fee Schedules, Members, Suppliers, Supplier
Locations and Practitioners
• Created Member, Suppliers and Practitioners in HealthRules application
• Lead analyst for the validation of pricing results to ensure Supplier Contracts were
configured correctly
• Assisted with the coordination of inter-related task between Business Analysts, Developers
and SMEs
• Validating and testing of correspondence letters in Macess and HealthRules
Achievement:
• Honored with “Red Apple Award” for Best Performance of the year
• Received the highest number of “CAPPLEs” for 2012
Software Applications:
• HealthRules, including Claims “Test Tool”
• POWER
• Application Lifecycle Management
• Informatica
• Macess
• Kalido
Quality Assurance Lead
M VP Health Care, Rochester, NY
A pril 11- Sept 11
Responsibili ties:
• Analyzed SRD, BRD and TDD to understand the Business Rules and client requirements
• Created Test Plan and Test Schedule and assigned work to QA Team
• Developed regression testing and high level testing scenarios
• Created Test Cases using Quality Center
• Reviewed the Test Plan and Test Cases with Manger, BA and Developers
• Execute test cases within FACETS 4.71
• Validated extract files
• Performed regression testing, r isk analysis and problem reporting
• Tested data mapping on the Member Service Form via Macess Application
• Data validation and data mapping testing on TOAD using SQL
• Defect t racking, resolution and reporting via Quality Center
• Data validation on databases using Oracle SQL
Project 1 - ID Card Issue/ IBM IVR ID Card through Phone
The user can order the ID card through internet, int ranet, Facets and Phone.
P roject 2 - All Patient Refined/ Diagnosis Related Group (APR/DRG)
This Project will provide the ability to price and report based on APR Pricing methodology. This
i ncludes automated process implemented in 2012, new batch processing capabilities for data
analysis in the HSS grouper, ability to report new fields, and update to all ancillary systems and
application impacted by new regulation
P roject 3 - Customer Service Workflow (CSW)- BD to Hot But ton #2
In order to view Benefits, Macess users have a “Hot But ton” that opens an IE window to Benefit
D isplay. This request is for a new set of buttons to be added on Benefit viewer intranet application
t hat, when clicked, will allow user to populate fields on an open Macess Service Form
Project 4 - ECSW SM Data Pop UP
Members and Provider Services representative receive calls from external customers (members
and providers) through the Avaya IVR phone system. The calls come into MVP and are distributed
to representative call queues. The date of bir th the caller enters into IVR system is verified against
t he date of birth in FACETS for the member number entered by the caller into the IVR system. A
representative is then notified of the incoming call via an HT M L page.
P roject 5 - ECSW Hot But ton # 3 (FACETS to BD)
Currently user have to go to Benefit Display Admin Page via Macess application only, this Hot
B utton will take the user to BD Admin Page directly through FACETS application
Software Applications:
• FACETS 4.71
• Macess
• TOAD
• Quality Center 11.0
• JAVA
• MS Project
• Oracle
Quality Assurance A nalyst
McKesson Health A ug 10-
M arch 11
Responsibili ties
• Analyzed URS and functional requirement specifications to understand the business rules
of the Horizon Ambulatory Care Application
• Working on HAC Application for testing of patient’ Personal, Family and Social Records
• Working on HAC Testing and ICD 9 Code and Content Testing Using Manual Testing
• Working on Database and backend data testing using PL/SQL
• Installed Quality Center 10.0
• Created Test Cases and Test Plan on Quality Center 10.0
• Working on The Defect t racking and defect fixing using QC 10.0
• Working on the testing the Requested changes by client
• Coordinate with QA Team
• Collaborate with the Developer team to ensure that the defect has been fixed and not
occurred
• Attending the Team Project meeting every week
• Collaborate with the Automation team
• Responsible for the Automation Testing Using QTP 10.0
• Responsible for the Creating and running the script on QTP
• Responsible for Descriptive Programming using VB Script
• Responsible for Integration Testing Smoke testing and regression testing
• Working on the Defect reporting to the Developers and the manager
Software Applications:
• JAVA
• HAC Application
• Quality Center 9.2/10.0
• QTP 10.0
• Manual Testing
• SharePoint
Quality Assurance Tester
CSC (Matson Integrated Logistic, Oak Brook, I L) A pril
10-July10
Responsibili ties:
• Analyzed URS and Functional Requirement Specification to understand the Business Rules
of application
• Developed Test Plan
• Migrated QTP 9.0 scripts to QTP 10.0
• Performing Regression testing on old scripts using QTP10.0
• Performing functionality and integration testing
• Working on Load Runner doing Load testing
• Reviewing Test Cases and Test Scenarios developed by Testers.
• Performed Defect t racking using Quality Center 9.5
• Performed Defect Reporting Using Quality Center 9.5
• Worked on defect Fixing.
• Attending the Project Review and QA meeting every week
Software Applications:
• QTP 9.5 / 10.0
• Web Logic
• JAVA
• VB & JAVA script
• Load Runner 9.5
ACADE M I C PROJECTS
Post Graduation Diploma in Computer Application
• Developed web site for Sun InfoTech, Patan, Gujarat, India.
o Company Analysis
o Created project plan
o Developed web site with the team
Master in Computer Application
• Developed t rading system of Adani Super Market, Ahmedabad, Gujarat, India.
o Company Analysis
o Changed the technologies of t rading by supplier and customer
Master of Business Administration
• Project Leader for the renovation of business, University of Bridgeport.
o Renovated entire interior of the restaurant,
o Added drive-through system and extra registers
o Added several services for based on business analysis
o First prize in the Class.
• Team Leader for start up new business in the Market, University of Bridgeport.
o Developed business plan.
o Provided Market Research and Strategies.
o Outlined Financial forecasts
• Team Leader for outsourcing in Germany, University of Bridgeport
o Analyzed the internal and outsourcing automobile market of Germany.
• Team Leader for Drug Detector Device Business Plan and Strategy, University of
B r idgeport.
o Developed Business Plan of new product.
o Explained the Causes and Demand of the Product.
o Market Analysis and Strategies.
o Financial Plans and R&D investment,
o Risk and Bar r iers.
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