Customer Service Sales Representative

James P. Williams

***** **** **** ****, **********, MI 48021

586-***-****

********@*****.***

Work Experience

Office Manager

February 1999 - October 2011

Plywood Detroit Inc., 13250 Stephens, Warren, MI 48089

Responsible for:

- Completed timely processing of orders and special orders

- Provided superior customer service and customer follow-up

- Supervised 10 warehouse employees and managed all work/vacation

schedules

- Coordinated of all rail shipments

- Responsible for purchasing adhesive, melamine and particle board,

manufactured

hardwood, plywood, solid surface and slatwall

- Coordinated shipping and receiving

- Managed credit lines and credit calls

Inside Sales Representative

July 1986 - February 1999

Brooks Lumber, 2200 Trumbull, Detroit, MI 48216

Responsible for:

- Providing superior customer service to customers/vendors

- Ensuring all orders and special orders are met to enhance

customer satisfaction

- Meeting with product vendor reps and making purchasing decisions

Education

East Detroit High School, Eastpointe, MI 48021

Key Attributes/Values

-Dependable/Reliable

-Knowledgeable about variety of product offerings

-Trustworthy

-Customer service oriented

-Sense of ownership to get job done to customer's satisfaction

References

Craig Porter (Plywood Detroit) 586-***-****

Ray Formosa (Brooks Lumber) 313-***-****

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