Engineer Customer Service
Resume:
Teri Green
Crown Point, IN
****.*********@*****.***
Objective: To gain employment with a stable company in which my skills can
be enhanced as well as an asset. I am seeking a company in which there is
room for growth and development.
Employment:
Lighthouse College Prep Charter High School
Title: IT Coordinator/ Regional IT Manager
01/2014 - Present
. Work with school heads, any teachers and even in some companies with
other people who can do the implementation the technology plan.
. Help in the implementation of the technology system and train people
to be efficient in the IT system.
. Diagnoses mechanical, hardware, software and systems failures, using
established procedures.
. Determines most cost effective repair / resolution to minimize school
downtime.
. Processes timely and accurate information to ensure compliance with
warranty requirements of vendors.
. Establish and manage evaluation guidelines in order that the data from
different schools and will be used in the evaluation of the school
district growth.
. Manage information technology and computer systems
. Ensure technology is accessible and equipped with current hardware and
software.
. Performs general maintenance tasks, troubleshoots, and repairs
computer systems and peripheral equipment.
. Performs basic computer hardware and software installations.
. May involve use of problem management databases and help desk system.
. Update Inventory / Maintain Asset Management
. Monitor and maintain technology to ensure maximum access.
. Update and maintain network infrastructure
. Manages the network stability at 4 schools
BMO Harris Bank 06/2013 -
12/2013
Title: Windows Migration Support
. Interacts with customer responding to technical questions or request
for information.
. Provides technical support to customers on operational or maintenance
aspects of system equipment.
. Diagnoses mechanical, hardware, software and systems failures, using
established procedures.
. Determines most cost effective repair / resolution to minimize
customer downtime.
. Processes timely and accurate information to ensure compliance with
warranty requirements of vendors.
. Maintains the highest level of customer satisfaction by resolving all
tangible problems and concerns.
. Escalates problems and issues to a higher level of support. This
includes service that exceeds response time, repair time, lack of
parts, or any other issue that could impact customer satisfaction.
. Primarily provides Tier 1 and 2 level support; occasionally performs
Tier 3 level support.
. Performs general maintenance tasks, troubleshoots, and repairs
computer systems and peripheral equipment.
. Performs basic computer hardware and software installations.
. May involve use of problem management databases and help desk system.
. Update Inventory / Maintain Asset Management
. Windows Administration, Clustering, Monitoring, Troubleshooting,
Migration
. Other duties as assigned.
Siemens Engineering
Title: Senior Remote Wintel (L3) Engineer / Penetration Testing
03/2012 - 05/2013
. Assist in the design, testing and implementation stages of Windows
projects.
. Assist on-site customers with the physical installation of their
equipment in Siemens secure cabinets/cages.
. Graphic development written in css, html, html5, and various other
codes
. Hands-on skills in Adobe Creative Suite 5 / illustrator
. Configuration and installation of all server hardware, including
installation of the operating system and third party products onto the
system.
. Respond to an update tickets and alarms in accordance with department
procedures. Perform written and verbal turnover of open
issues/upcoming maintenance at the end of each shift.
. Used Swimage to leverage the strengths of both SCCM and SMS by
enhancing and simplifying their deployment
. Act as a technical expert and advisor on Windows.
. Windows Administration, Clustering, Monitoring, Troubleshooting,
Migration & Upgrade on: Active directory and Windows based domains,
Group Policy, DNS, DHCP servers, Mail servers (MS Exchange) Antivirus
solutions (Symantec, McAfee, Trend Micro etc.) Backup solutions
(Symantec backup exec, ArcServe etc.), TCP/ IP and Networking basics.
. Work on HP, IBM Dell, and Fujitsu hardware including Blade servers. As
well as SAN storage environments, OS Builds / Retires, Patch
Management SCCM
. VMWare - setting up virtual servers, Install Windows 7, Server 2008
(R2), server 2010 and (etc.), role out office 365 with exchange.
. Conducts network penetration testing and vulnerability scanning using
automated tools, ad-hoc tools, and manual testing
. Executes security controls to prevent hackers from infiltrating
company information or jeopardizing programs
. Researches attempted efforts to compromise security protocols and
recommends solutions
. Creates required information security documentation and completes
requests in accordance with requirements
. Escalates to appropriate management, and provides timely, relevant
updates and periodic reports as needed
. Identifies opportunities and executes plans to improve workflow and
understands the business impacts of those improvements for
communication to management
. As needed, may conduct web application security tests against FIS
applications following a standard testing methodology using automated
tools, ad-hoc tools, and manual testing
. Contract Position
. Active directory ADFS installs for single login purposes via web
SunGard Availability Services
04/2008 - 03/2012
Title: Senior Systems Admin/Recovery Operations (Linux) Engineer
. Assist in the implementation of customer environments including
securing of cabinets, racking of equipment, and cabling of devices.
. Assist on-site customers with the physical installation of their
equipment in SunGard secure cabinets/cages.
. Provide Tier 1 and 2 remote hands/eyes support of customer
environments including device power cycles/reboots and media swaps.
. Assist SunGard System Engineers, Project Managers, and Customer Care
Specialists with support of customers when engaged.
. Respond to and update tickets and alarms in accordance with department
procedures. Perform written and verbal turnover of open
issues/upcoming maintenance at the end of each shift.
. Enter customer provided and SunGard internal equipment into SunGard
asset tracking database.
. Perform datacenter walk-through during each shift to check for
audible/visual alarms on customer equipment and ensure all cabinets
are secure.
. When appropriate, escalate issues quickly and efficiently in order to
solve problems within SunGard Service Level Agreement requirements
issue problem, change, and request tickets when necessary for both
SunGard infrastructure and customer environments.
. Report issues with facility support systems (HVAC, electrical,
etc).Windows-based operating systems (Server 2003/2000), NIC teaming
and persistent routes in multi-homed environment, Physical
configuration and maintenance/troubleshooting of x86 hardware.
Weigel Broadcasting WCIU channel 26
03/2010 - 10/2011
Title: Information Technology Administrator Asst. (Temp)
. Microsoft Windows / Office 2007, Active Directory, Mac OSX, Symantec
Ghost, TCPIP networking and tape backup rotations, Troubleshooting
various software and hardware platforms, Cisco, Good oral, written
communication.
. Maintain Network setup; assist engineers with Deko, Avid, and
broadcast equipment when needed.
Spanish Broadcasting WLEY 107.9 FM
05/2006- 03/2008
Title: Assistant Chief Engineer/MIS Administrator
. (RF, Electronics and Computer)
. Hardware/software evaluations, administer exchange server,
troubleshoot, install, monitor transmitter's remotely, updates,
patches, administer studio equipment create cables such as (coaxial,
data, double twisted pair).
. Definition of the entire RF engine from the antenna to the base band
interface alignment of our devices & 3rd party components support of
our customers with technical expertise, for Hardware integration,
Software integration & Calibration, Ghosting, Building Ghost servers,
Imaging, setting permissions within the active directory with group
policy.
. Train remote team on equipment such as comrex access. Administrator
blackberry server, e-safe, Build computers from scratch, Cisco, Pix
firewalls, Administrator Linux servers (Red Hat, Fedora)
. Active directory configuration, installs, ADFS software installs for
single login purposes via web for specific clients, group policy added
accounts and users.
. Manage Project Budgets
. Order inventory / Update
. Maintain asset tracking software / update
. Schedules created via Microsoft project professional, workzone and
smart sheets
Pay-Ease
04/2005-05/2006
Title: Linux/Unix Field Service/In House Tech Support
. Provide daily support and maintenance for various applications.
. Setup environment, maintain up to date configuration, develop
processes/scripts that improve system availability, and
debug/troubleshoot production issues.
. Write and maintain documentation used to diagnose and fix/escalate
issues.
. Work with various teams to provide analysis results that aid in
developing an application fix. Repair kiosk equipment as well as
software if needed; retrieve data stored in core of the system, OS
Support and Troubleshooting, Administrative Support, test equipment
before release. Was responsible for the configuration and maintenance
of all Linux systems and associated peripherals.
. I worked with several Linux platforms such as Fedora, Red hat, Slack
ware 12.0 Knoppix, Open Linux, and UNIX. Basic system Admin work
provided such as maintenance and installations.
Contract Position
Tribune (WGN channel 9)
08/2005-12/2005
Title: Information Security Systems Engineer/Intern
. Administer Microsoft Servers running SQL 2000, Windows Server
2000/2003, Lotus Notes and Citrix Meta-frame XP,
. Designing; configuring, installing, troubleshooting and repairing
network and systems infrastructure solutions,
. Deko, Create base Images, backup support, TCP/IP, Media line. Support
Mac OSx systems/Windows/Linux.
SOS Security Inc.
12/2004- 07/2005
Title: Control Operator
. Monitor CCTV screens,
. fix transmissions communication, customer service. Operate audio
presentation system associated with SOS
. Responsible for access to and security associated with SOS; operate
television equipment associated with SOS.
WJB Gospel Records
03/2000-12/2004
Title: Secretary/Office Manager
. My job functions was to prepare for audits, fax, and type, write
memos,
. Create employment schedules
. Hire and fire employee(s), promote and advertise company's product
. Train incoming employee(s) properly, provide excellent customer
service.
Education:
Moraine Valley College
08/2008 - 12/2010
A.S (Computer Science)
Westwood College
01/2006- 6/2008 B.S/Dual Major: Information Security
Systems/Computer Engineer.
. Completed A+,
. Active directory,
. DNS, DHCP, SMTP,
. Pop3, Sony Sound Forge,
. Wide Orbit,
. Adobe Audition 1.5/3.0,
. Cisco,
. Excel /Dos/Mac,
. Microsoft -Windows 95/98/ME,
. Windows XP Home Edition, Vista,
. Mac OS,
. DreamWeaverMX,
. SS32,
. Swimage
. Transmitters,
. RDS,
. Microsoft Server 2000/2003,
. Linux 6.0/8.0,
. Unix
. Exchange server / Office 365
. Storage server,
. Spreadsheets,
. Java
. Citrix server,
. SQL server,
. PIX firewall,
. E-safe firewall.
. MS Project
Simeon Career Academy
08/1996-06/2000 Major: Commercial Arts / Multimedia
Skills:
.
Others:
. Letters of Recommendation:
. Also a certificate of successful completion of Cisco
. SBE member (Society of Broadcast Engineers)
. NSBE member (National Society of Black Engineers)
Currently preparing for PMP Certification
Contact this candidate