Customer Service Developer
Resume:
Patrick Barrett
Denver, CO. ***22
*******@*****.***
Objectives
Enhance client's operational efficiency through accurate and timely gathering of requirements and how best to meet
those expectations. Continued development of personal skill-set, including VS.NET and ECM vendor certifications.
Certifications
Kofax Capture 9.0, AIIM ECM Specialist, Microsoft Office User Specialist (MOUS) Master Certification, Global360
FYI Admin.
Education
Business/Marketing Management – 2 yrs - University of Nebraska at Omaha
Software/OS
VB (.NET & 6.0), ASP (.NET & 3.0), SQL Server Reporting Services, SQL Server, IIS7, TCP/IP, JScript, JSON,
HTML and DHTML. All versions of Windows 9x, NT, 2000, XP and Win7 as well as various reporting tools. Kofax
imaging and Global360 and OpenText document management/workflow products. JNBridge .NET/Java interop tool,
DotNetNuke portal systems both business and personal.
Experience
TEKSystems, Inc./Ball Aerospace Dec 2012 - March 2013
SQL Server Reporting Services consultant
Contracted to create automated reporting and delivery of reports based on the internal AppTrak application, tracking
the validated use of all Ball Aerospace applications for licensing recording.
B2B Workforce/Randstad Technologies at EPEnergy Sept 2012 – Oct 2012
Consultant/Document Management Analyst
An OpenText Livelink resource was needed at EPEnergy, located in Houston, TX, to help facilitate their leaving their
ownership by Kinder Morgan. The existing Prod/UA/Development environments of Livelink at KM needed to be
cloned to EPE servers, and a plan created and approved by both companies to remove any remaining KM documents
and data. Contract was ended when it was determined that EPE had the necessary resources on staff to complete the
transitions.
5280 Solutions (Nelnet Corp) Highlands Ranch, CO May 2011 - March 2012
Sr. Imaging Analyst
System Integrator/System Support focusing on document processing and import to internal document management
systems (Hummingbird) and preparing files for processing by third-party customers. Maintenance of internal
applications used for the processing, importing and exporting of documents and related metadata.
Handling of all Imaging-related maintenance tickets, including user creation and maintenance, DM server status, and
priority document import and export requests.
Interpublic Group (IPG) Omaha, NE March 2007 - April 2011
Sr. Imaging Analyst
Originally hired as a consultant through Planet Consulting on a 1-year contract-to-hire basis. Accepted full-time
employment offer from IPG in March 2008.
Senior Imaging Analyst for IPG, a global advertising company. Worked in the imaging team supplying document
management support to agencies based on Open Text Livelink ECM.
Responsible for the migration of documents between the FileNET system to Open Text PDMS. Developed the
applications used for the migration. Documents were migrated into SAP and non-SAP applications.
Tech leader and technical architect for the Open Text Livelink products throughout the company, installing the Open
Text platform in a J2EE environment, configuring the various application servers, web servers (Apache, JBoss, IIS),
etc.
Analyzed and implemented more than 12 document management applications using Open Text Livelink PDMS 9.6.1.
These applications have been designed for different clients and manage different kinds of document types, including
security. Configured the scanning workstations and the Open Text Livelink Enterprise Archive server in order to
manage each single application based on client need and requests.
Developed applications for the PDMS platform in VB.NET: the applications connect to the PDMS server, login and
retrieve information about the documents and/or change the indices. Included in that development is a webservice that
retrieves data and constructs URL's that direct clients to a view of the requested document within the PDMS server.
The technology used is VB.NET in conjuction with a JNBridge-created proxy of the PDMS Java API in a client/server
environment.
Closely involved in the upgrade of the Livelink platform PDMS version 9.5 to 9.6.1.
Help support the EMEA end user community in the UK, France, Germany and Spain, LATAM users in Brazil and Columbia and
APAC users in Hong Kong and Melbourne.
Physicians Mutual Insurance Co. Omaha, NE October 2003 - March 2007
Imaging Analyst/Technical Integrator
Technical Integrator and Application Developer of all document imaging functions, utilizing the Kofax Ascent and
Global360 FYI products and VB.NET. Developed VB.NET web services to automate the importing and exporting of
digital documents from and to outside vendors and internal clients, as well as a web service to coordinate these and
future functions.
Qwest Communications Omaha, NE May 2003 – October 2003
Sales Consutant
Resolving customer account and service issues as well as presenting and selling new landline, wireless and DSL
services.
RHI Consulting Omaha, NE July 2002 – February 2003
Developer consultant
Consulted on transition of accounting application for National Crane. Determined status of current application, written
in MS Access, instructed staff on its proper use and made recommendations for future development.
DTN Energy Omaha, NE March 2002 – May 2002
Developer consultant
Contracted to review, document and map the current state of the company's internal and external reporting processes.
Review of all currently generated reports, their function and determine current value. Map flow of all data from source
to end product. Tools used are Access, WinBatch, Visual dBase, R&R Reports and Visio.
Responsible for all ad hoc reporting requests, and implemented ad hoc request process. Maintained current state of
reporting process during contract.
Access Data Consulting Corp/Wells Fargo Denver, CO July 2001 – October 2001
Developer consultant
Utilized ASP and Visual Basic to develop an encryption/decryption tool to resolve user password problems created by
MoneyZap affiliate Homestead, coordinating with Homestead technical personnel to have the fixes made on their
applications.
Responsible for escalated technical Level 2 customer service issues, including all troubleshooting, problem isolation,
communicating with Customer Service and the customer, and coordinating resolutions and/or fixes with the
development team.
Redeveloped the MoneyZap auction wizard and daily auction batch file to correctly scrape, read and insert the
MoneyZap payment buttons on users' Ebay and Yahoo! auction sites.
Rhythms NetConnections Denver, CO September 2000 – July 2001
Developer consultant
Transition and development of all reporting applications, written in Access and Excel, to a web-based format
incorporating Actuate, ASP, dynamically created SQL, ADO and an Oracle backend.
VB, Access and Excel executive Performance Management Report that provides order inventory tracking on a daily
basis, using SQL created ADO recordsets pulled from multiple Oracle databases.
VB/VBA application that tracks, on a daily and monthly basis, the mean time to repair of all troubled lines for
reporting to the company's vendors. Subsequently rewritten using Actuate and ASP tools.
U S WEST/Qwest Denver, CO May 1998 – September 2000
Executive Compensation Analyst
VB application incorporating ADO with an Oracle backend, FTP/http tools and extensive VBA data manipulation that
automated all daily data transfers between Qwest and their three brokers.
Multiple VB/VBA/Access applications that facilitated the Executive salary treatment process and tracked all
compensation and stock holdings/transactions for the Board of Directors.
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