Customer Service Sales

Ernest Quinones

**** ******* **** *** ****

Winter Park F.L 32792

Phone: (347) 251- 2349

**************@*****.***

Objective:

A highly motivated technician who is looking to secure employment

with an organization that will offer challenge, accountability, as well as

an opportunity for advancement. Reliable, have a strong work ethic and

wants to contribute to the overall growth of the company.

Education:

TCI COLLEGE OF TECHNOLOGY New York, NY

Graduation Date: April, 2011

Associate’s Degree of Occupational Studies

Major: Heating, Ventilation, Air Conditioning and Refrigeration

Technology

GPA: 3.34

Employment:

Bayside Refrigeration 2/12-2/14

Junior Mechanic

• Assist Sr. Mechanic with Residential and Commercial Air

conditioning installations.

• Run piping for AC and Refrigeration units.

• Assist Sr. Mechanic with Servicing and troubleshooting AC and

Refrigeration units.

• Thermostat installation.

• Preventive Maintenance- Clean Condenser, Evaporator Coils,

Changed Belt and Filters.

• Checked units for ant Leaks.

• Charge and Evacuate AC/Refrigeration units.

• Brazing and Soft Soldering.

• Heavy Lifting

• Install Duct work for AC and Refrigeration units.

• Worked with Residential, Commercial and Industrial

AC/Refrigeration, Heat Pumps, Hot Gas Furnace and Electrical

Heat.

Bed Bath & Beyond 09/09-12/12

Sale Associate/Cashier

• Unload truck, sorts merchandise and replenishes sales floor

• Assist customers in a professional, courteous and timely manner

• Mark and tag merchandise with pricing and product

specifications

• Assist customers with ordering and tracking their merchandise

• Process credit cards, cash payments and merchandise credit

CVS/Pharmacy 08/06-09/09

Stock/Cashier/Customer service

• Merchandised assigned aisles and replenished sales floor

• Assisted customers when needed to increase customer

satisfaction

• Promoted a positive shopping experience for all customers

• Maintained customer and patients confidentiality

• Assisted customers with questions, handled problems and

complaints

Licenses and Certificate:

• OSHA General Industry Safety and Health certified

• EPA Environmental Protection Agency Certificate (Universal)

• FDNY Certificate of Fitness (F-00)

• ICE Industry Competency Exam (Light Commercial)

• NYS Security Guard Licenses

Skills:

• Electrical: Knowledge of electrical trouble shooting, wiring

and reading schematic diagrams

• Cooling: Knowledge of residential and commercial

refrigeration, light commercial and industrial refrigeration cooling,

trouble-shoot chillers and cooling towers

• Heating: Knowledge of boilers and furnace heating trouble-

shooting, heating and cooling designs, brazing, and heat pumps

• Computers: Microsoft Word, Excel, PowerPoint, Windows

Operating System, Macintosh OS, and Linux OS

References: Furnished Upon Request

Contact this candidate