Customer Service Manager
Resume:
MARKENZO GILL
*** * **** ** - ************, IN **205
*********.**@*****.***- 317-***-****
My objective is to gain employment that will enhance my already gained skills; as well as to gain new
skills and couple them to perform great work.
Ability Summary
My abilities vary in from working in a warehouse setting, classroom setting and as well as an office
setting, with advanced clerical skills as well as working with different office equipment. I have skills in
operating a multi-line telephone s well as, supervisory skills, managing up to 8 staff at one time. Being
able to communicate effectively written and verbally is another strong skill I have.
• Inventory control, forklift, clerical, 35 wpm, supervising 8+ staff, scheduling,
Administrative Assistant, Customer Service (inbound/outbound). Receiving clerk,
Processing clerk, Warehouse office clerk
Work Experience
IUPUI
Office Assistant
Indianapolis, IN
February 2014 to Present
• My responsibilities include respond to emails, Print morning reports, process all incoming orders
as well as separate according to delivery zone. Assist supervisor as well as receiving manager
with any other request. I also generate inventory reports weekly manage incoming material.
Faxing, filing, pulling orders, answering phone as well as route drivers are also among many of
the responsibility I complete daily.
OHL
Operator 1
Indianapolis, IN
June 2013 to March 2014
• My duties and responsibilities’ were picking correct products per the order as well as have them
properly packed for the proper day of shipping. I also have knowledge and training with
operating a fork lift to load and unload products off and on trailers. I also was a trainer and
overseer for new employees.
ACS
Customer Service Rep
Anderson, IN
October 2011 to January 2012
• Responsibilities included accepting calls from Verizon wireless customers and assist them with
trouble shooting issues or to make a payments. I also assisted with purchasing new equipment or
replacing equipment.
ResCare
Supervisor
Indianapolis, IN
October 2009 to November 2011
• Responsibilities included handling all scheduling issues, budgeting, compliance with company,
state and federal laws, weekly, monthly and quarterly reports, disciplinary issues, appointment
setting, ensuring all business matters of clients were completed. Assist in daily living skills as
well as help clients reach their personal goals in life.
Damar Services
Assistant Teacher
Indianapolis, IN
January 2007 to April 2008
• Responsibilities’ were to teach special needs students ranging from grades 4 to 12. Created
curriculum, completed sample reports of student work and progress, file sample work, created
weekly reports of students created new ways of learning for students, implemented field trips,
transported students to and from home visits (in and out of state).
• Also to assist in ever day tasks
Martin University
Criminal Justice
GPA 3.7
current
References
Bobby Townsend
Chicago, IL
General Manager
Robert Jackson
Indianapolis, IN
Teacher
Personal Reference
Randy Wider
Atlanta, GA
Student
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