Customer Service Manager

**** ****** **

J ackie S. (Steve) Rickart

L akeland, Florida 33810

Home: 863-***-****

r acdzxh@r.postjobfree.com

O PERAT IONS - ADM I N ISTRAT IVE SUPPORT - OFF ICE MANAGEMENT-

D ISPATCH I NG

S UM MARY OF QUAL I F ICAT IONS

H ighly proficient commended and dedicated professional with a diverse background

t hat includes major administrative responsibilities, t raining, team building, high

performance reviews, letters of commendation, people development and the ability

to successfully complete challenging leadership roles.

H IG H L IG H TS OF SKILLS AND EXPER IENCES

• Excellent Administrative Background

• Honorably Discharged from US Army

• Highly organized

• Take initiative in meeting goals

• Detail oriented

• Highly accurate

• A real "People" person

• Reliable and dependable

• Honest with a high work ethic

• Medical Aid Training and Leadership

•

• Outstanding attendance record

• Customer service focus

• In telligent, analytic problem-solver

• Relate easily to anyone

• Ar ticulate communicator

• Flawless documentation

• Accident-free Commercial Driving Record

• M icrosoft Word, Outlook and In ternet Explorer

CAREER I DGH IG H TS

Leadership, Administrative Management and Training Accomplishments

• P romoted to increasing levels of administrative responsibilities, serving as

1

t he equivalent of Office Manager for a 1500 plus company, in the

U nited

S tates Army.

• Received Top Secret Clearance for the processing of

classified

documents at Division headquarters.

• Selected to serve in several critical Company level senior leadership

r oles

i ncluding:

• Senior Medical Administrator.

• Training Non-Commissioned Officer .

• Instrumental in the development, implementation, and t raining

for the Skill Qualification Testing program.

• Nuclear, Biological and Chemical Non-Commissioned Officer.

• Established new personnel retention records as Re-Enlistment

Non-

Commissioned Officer.

• Cited numerous t imes for superior performance including

r eceiving the

elite Army Commendation Medal - the highest medal issued

d uring

peacetime for exemplary non- combatant service.

• Served as a Volunteer Police Officer for a Kansas City area town.

Logistics, Transportation and Customer Service

• Earned numerous awards as an OTR Driver including:

• 3.3 million miles of accident and t icket free driving.

• Experienced in driving routes throughout all 48 lower states.

• Placed 2nd i n two double-bottom t ruck driving competitions.

• Consistently received high marks from customers for delivering

on-

t ime and with no complaints to issue.

• Class A CDL with XMPT Endorsements.

J ackie S. (Steve) Rickart T wo

E XPER IENCE

A rkansas Best Freight Systems K ansas City, Missouri 1999-June 2013

OTR D river

• H ighly skilled in operating a variety of t ransportation vehicles

i ncluding:

• Straight Box Trucks

• Tractor Trailers - 48' and 53' configurations

• Reefer and Tankers

• Experienced in t ransporting all types of freight including:

• Produce

• Dry-Freight

• Bulk Cement in tankers

• LTLs

2

• Class A CDL with HAZMAT, Passenger Bus, Tanker and

M ultiple

E ndorsements

• Accomplishments include;

• 3.3 million miles of accident and t icket free driving.

• Experienced in driving routes throughout all 48 lower

s tates.

M ultiple Bases including Germany

1971-

• Placed 2nd, out of some 100 contestants, in two

double-

bottom t ruck driving competitions.

• Recognized by customers and the company for

p roviding

' Memorable" customer service.

U nited States Army

1981

Sergeant E-5, Re-Enlistment Non-Commissioned Officer (NCO)

• Selected to recruit unit personnel to re-enlist for another term

w ith the

Battalion.

• Nearly doubled re-enlistments, creating a back-log of people

w ishing to

be retained.

Senior Administrative NCO/Office Manager

• Oversaw the reenlistment/career counseling

f unctions of

t he Medical Corps Administrative facilities for a

1500 man

p lus Battalion.

• Responsible for the performance of 5 Company Non-

Commissioned

Officers charged with the task of organizing t raining classes

and

p roviding fiel d ambulance support for combat operations.

O ther Leadership Roles include;

• T raining NCO.

• Nuclear, Biological and Chemical NCO.

VOLUNTEER SERVICE

Served as a volunteer Police Officer for a homeowners association in greater

K ansas

C ity

• Patrolled the township and coordinated law-enforcement activities

w ith the

county sheriffs office.

• Collaborated with other law-enforcement agencies in hosting

charitable fund-

r aisers.

E DUCAT ION AND TRA I N I NG

M ili tary Coursework includes:

• Basic and Advanced NCO Leadership Training

• Basic Medical Specialist Course

• Expert Field Medical Course and Badge

• Diversity Training

B usiness Major (12 hours), University of Maryland

3

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