Quality Assurance Management

Mark G Wright

*** ******* ******, *********, ** 06614 ( 203-***-****(

***********@*****.***

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Information Technology Leader

Quality Assurance . Procurement . Supply Chain

Accomplished Information Technology and Project Management professional.

Extensive skilled Six Sigma and PMP certified expert adept in applying

creative problem solving strategies to troubleshoot issues through rapid

corrective actions that have increased productivity and performance.

Genuine relationship builder and key cross-functional collaborator with

success spearheading large budget projects and managing international

supplier relations. Nine year United States veteran with superior

communication capabilities.

Technical Competencies

Cloud Transition ? Rackspace/JungleDisk Cloud Server Deployment ? LAN ?

Cox Centrex Telecom ?Cisco Configurations ? Network Segmentation &

Planning ? Windows OS ? SQL Server Support & Configurations ? Novell ?

IBM AS400 ? Veritas Backup ? Drive Image ? Ghost ? Altiris Deployment

Citrix ? VMWare ? Java ? Resin ? Tarma ? SharePoint

Areas of Expertise

Engineering ? Quality Assurance ? Life Cycle Improvements ? Procurement &

Supplier Management Cost Reduction ? Cost Containment ? Problem Solving ?

Process Improvement

Cross-Functional Collaboration ? Strategic Planning ? Inventory Control ?

Material Compatibility

professional experience

Decian Inc., Wallingford, CT

Account Executive, Business Solution Development, 2013

. Provide strategic consultations and developed innovative network

infrastructure solutions.

. Evaluated business network infrastructure to identify scaled

requirements in alignment with strategic business goals.

Key Accomplishments:

. Increased productivity, cut costs, and decreed risk through advanced

network infrastructure support application solutions.

Broadstar Energy, Cheshire, CT

Director IT and Procurement, 2012 - 2013

. Oversaw IT for alternative energy startup organization launching

patented wind technology.

. Developed information technology strategies by scaling hardware and

software applications for LOB and drove critical implementation of

strategies.

. Handled contract negotiations for hardware, software, and maintenance

with multiple vendors (including Kaman Corporation), across national

operations.

. Negotiated telecom systems and maintenance contracts across various

sites.

. Evaluated and presented recommendations of NetSuite for ERP systems.

. Conducted detailed cost benefit analysis linking operation and finance

requirements with SalesForce.

. Collaborated with engineering team to ensure optimal analysis and vendor

selection.

. Supported cost control and efficient business growth strategy

development and implementation.

Key Accomplishments:

. Drove procurement strategy and implementation for $8M spend.

. Engaged MFG.com sourcing partnership resulting in improved negotiations

for favorable terms and discount variances.

Pitney Bowes Inc., Shelton, CT

Manager Operational Excellence, 2007 - 2012

. Integrated IT and operations of M&A's into SAP/Siebel enviromment.

. Led network architecture design and implementations for $5.4B Fortune

500 Corp.

. Drove Quality Management of $200M division including ISO compliance,

certification and audits.

. Championed backbone for test server generation of scripted test

processes for all printers.

. Ensured all test servers remained in support of required LOB.

. Supported testing of 1500 SKUs and 3 FTEs with test lab network

infrastructure with Cisco switches.

. Managed quality assurance, global procurement, and supplier management

initiatives.

. Assisted with international supplier negotiations across China, Mexico,

Romania, and Thailand.

. Oversaw field failure analysis in support of product improvement

efforts.

Key Accomplishments:

. Ensured consistent compliance with ISO 9001 standards in all facets of

operation.

. Launched incoming materials test lab, which was replicated by preferred

supplier CEO.

. Drove supplier metrics to ensure improvement trends for SLA compliance,

product quality, life cycle costs, and delivery cycle times resulting in

increased customer satisfaction and decreased cost.

Sikorsky Aircraft / TSS, Stratford, CT

Technical Lead of Web Test and Deployment, 2006 - 2007

. Provided Vendor Management for $5B+ aerospace manufacturer of

helicopters.

. Configured, deployed, and tested Java web-based Navy Individual

Electronic Technical Manuals.

Key Accomplishments:

. Ensured CMMI standard compliance in authoring test case and software

requirements.

. Drove implementation of solutions for customer field issues.

Pitney Bowes Inc., Shelton, CT

Administrator for Systems & Software Test Analysis, 1998 - 2006

. Led QA test lab systems with 100+ servers running OS's for image library

and server deployment.

. Directed staff of three in maintenance for two data centers with

multiple servers and platforms.

. Tested web-based shipping system configurations.

. Liaised between customer support and software engineering team.

. Developed publications for all installation documentation of web-based

shipping system.

. Configured and maintained individual workstations, OS's, and Lotus Notes

5.0 server and accounts for 140 software engineers.

Key Accomplishments:

. Configured Cisco networks via Veritas Backup Exec to ensure safety of

crucial data for 1500+ users.

. Launched customized web-based shipping application for Staples, Inc.

Previous positions include Senior Support Engineer of Product Field

Representatives for Pitney Bowes Inc., and Electronic Warfare Systems

Specialist for the United States Air Force.

EducatioN

. University of Arkansas, Fayetteville, AR, MS in Operations Management

(candidate)

. Charter Oak State College, New Britain, CT, BS in Strategic

Technology Management

. Housatonic Community College, Bridgeport, CT, AS in Computer Information

Systems

Professional development

. A+ Certification

. PMP Certification

. Six Sigma Yellow & Green Belt

. CompTia / Self Study, Milford, CT, A+ Certified Service Technician

#AACDTT0870 Computer Repair

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