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Customer Service Manager

Location:
Kiev, Kyiv city, Ukraine
Salary:
3000
Posted:
May 05, 2014

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Resume:

Curriculum Vitae

Olena Kuznietsova

PERSONAL INFORMATION

**, *********** ******, ***** **** (Ukraine)

+38093

acdzwl@r.postjobfree.com

http://www.linkedin.com/profile/view?id=279130785&trk=nav_responsive_tab_profile_pic

Skype helenkuznietsova

Sex Female Date of birth 18 May 1988 Nationality Ukrainian

Translator

JOB APPLIED FOR

WORK EXPERIENCE

Translator

01 March 2006 – Present

Self Employed Freelance Chinese to Ukrainian, Russian and English Interpreter and Translator, Kiev

(Ukraine)

Consequent Chinese initerpretation services for Chinese and Ukrainian officials and businessmen;

- participation in negotiation process on the highest level;

- organizing business betweenChineseand Ukrainian businessmen;

- international conferences interpretation;

- escort of official delegations with state call;

- interpretation at international trade exhibitions, factories and plants;

- interpretation on business talks at the territory of Ukraine and China;

- interpretation during the reception of a doctor in Beijing and Kyiv;

- various translation experience: medical, law, tourism, advertisement materials, business

documents and correspondence; technical documentations.

Market salesperson

01 July 2011 – 31 July 2013

ALL.BIZ (www.all.biz), Kiev (Ukraine)

ALL.BIZ (www.all.biz) - the world's leading online directory of goods and services, focused on the

promotion of national products and services in the domestic and foreign markets around the world in

26 languages.

Working with Chinese juridical bodies, export and import companies, platform members

Providing platform, internet moderation work, creating high-quality website content

Internet business development

Carrying on negotiations with the customers and selling prepaid membership programs

Customers internet media support (Chinese customers)

Providing business correspondence with the customers

Customer service (Chinese customers)

Providing current translations (from Chinese into Russian, Russian into Chinese).

Providing technological, methodological and language support of the local platform

Planning and implementing of marketing activities

Got strong experience in internet B to B technology & business development issues.

Key Account Manager

01 August 2013 – Present

Jooble, Kiev (Ukraine)

Jooble is a vertical job search engine. We give access to millions of jobs worldwide through a single

intuitive interface. Jooble’s services are represented in 60+ countries and operated in 22 different

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Curriculum Vitae Olena Kuznietsova

languages.

Work Responsibilities:

- Online Advertising

- Networking

- Taiwan and China Customer Support

- Sales

-Data management.

Maths, Chinese and English Tutor

01 October 2006 – Present

Self-employed, Kiev (Ukraine)

Private classes of Chinese and English pronunciation, Spoken Chineseand English, Children's

Chinese and English, Elementary Chinese and English(Survival and Beginner), Intermediate

Chineseand English, Upper- Intermediate and Advanced Chineseand English,Business Chineseand

English. I am teching people of different ages. I had some experience in teaching at the Kiev National

Foreign Language University.

EDUCATION AND TRAINING

Secondary School

01 September 1995 – 01 July EQF level 4

2005 Secondary School with English and Math, Nikolaev (Ukraine)

Chinese and English teacher

01 September 2005 – 01 July bachelor degree

2009 Private Kiev University "Eastern World", Kiev (Ukraine)

Studing Chinese and English language and other pedagogical and lingvistic subjects.

International economy

01 September 2007 – 01 October master degree

2013 Kiev National Economical University, Kiev (Ukraine)

Studing International economy and managment

practice

01 August 2009 – 01 July 2010 EQF level 4

Weifang Medical University, Weifang (China)

Chinese language courses and practise

Chinese and English philology

01 September 2010 – 01 July master degree

2011 Kiev National Foreign Language University, Kiev (Ukraine)

Studing foreign languages philological subjects.

PERSONAL SKILLS

Mother tongue(s) Ukrainian

Other language(s) UNDERSTANDING SPEAKING WRITING

Listening Reading Spoken interaction Spoken production

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Curriculum Vitae Olena Kuznietsova

Russian C2 C2 C2 C2 C2

English C1 C1 B2 B1 C2

Participant in Work and Travel USA programme

Chinese C1 B2 C1 C1 C1

French A1 A1 A1 A1 A1

Levels: A1/A2: Basic user - B1/B2: Independent user - C1/C2: Proficient user

Common European Framework of Reference for Languages

Communication skills good communication skills as work as interpreter, translator and tutor

Organisational / managerial skills -able to gather, compile and analyse information from many different sources.

- good self-organisational skills gained as working as key account manager in Jooble

- good team-leading skills gained as market developing specialist at ALL.BIZ

- customer service skills

- communication skills.

Job-related skills For becoming good interpreter and translator, I have developed such skills:

Speaking - Talking to others to convey information effectively.

Reading Comprehension - Understanding written sentences and paragraphs in work related

documents.

Active Listening - Giving full attention to what other people are saying, taking time to understand the

points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Writing - Communicating effectively in writing as appropriate for the needs of the audience.

Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make

improvements or take corrective action.

Computer skills Work with Microsoft Office programmes, Trados, Internet

© European Union, 2002-2013 http://europass.cedefop.europa.eu Page 3 / 3



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