Customer Service Project Manager

Leesa Lehua McLachlan

***********@*****.*** 310-***-****

Summary of Qualifications

I am a skillful and dedicated associate with extensive experience in the

coordination, planning, and support of daily operational and administrative

functions.

. Notary Public

. Six Sigma Lean Green Belt Certified

. Previous DOD Secret Clearance

. Proven success in coordinating activities by scheduling work

assignments, setting priorities, and directing the work of subordinate

employees.

. Demonstrate capacity to provide comprehensive support for executive

level staff including scheduling meetings, coordinating domestic and

international travel, and effectively managing all essential tasks.

. Proven record of accomplishment of accurately completing research,

reporting, information management, and business-development efforts

within budget requirements.

. Adept at developing and maintaining detailed administrative and

procedural processes that reduce redundancy, improve accuracy and

efficiency, and achieve organizational objectives.

. Highly focused and results-oriented in supporting complex, deadline-

driven operations: able to identify goals and priorities and resolve

issues in initial stages.

. Proficient in Macintosh, Microsoft Office 2010 Word, Excel,

PowerPoint, Outlook, Lotus Notes, Catalyst, Edge Travel System,

Concur, I-Buy, LX Training System, Great Plains 2010, Quick Books.

Bookkeeping, WebEx.

Professional Experience

September 2011 - April 2014 STORM INDUSTRIES, INC. TORRANCE, CA

Executive Assistant to the President/CEO, CFO & Division Presidents

Provided high-level administrative support to the President/CEO, CFO and

four division presidents. Coordinated all activities involving corporate

shareholders, Board of Directors and banking partners. Planned and

coordinated offsite/on site events, conferences, trainings and meetings.

Managed and maintained executives' calendars, coordinated domestic and

complex international travel arrangements, calendaring of events, and

completed expense reports for all executive staff. Maintained corporate

documents, records, reports, ordered office supplies, facilities/office

management and vendor negotiation. I created spreadsheets for budgets,

reconciled credit card statements and processed accounts payable. Prepared

and drafted a wide variety of ?documents, presentations, reports and

correspondence, including? confidential and sensitive information. Handled

employee reviews/personnel issues with a high degree of professionalism and

confidentiality. Assisted Human Resources, Sales and Operations as needed.

Lean Green Belt Six Sigma Project Manager for various office and operations

projects.

March 2008 - July 2010 NORTHROP GRUMMAN REDONDO BEACH, CA

Executive Assistant to IS Director & Functional Managers

Provided high-level administrative support to the Division Director, a team

of seven Functional Managers and their staff. Planned and coordinated on

site /offsite events, conferences, trainings and meetings, made domestic

and international travel arrangements using the Edge Travel System,

completed expense reports for all managers and their staff using the Concur

Software, ordered office supplies for staff members using the I-Buy

software, assisting with coordinating the training for GSBU Space Park

staff and maintaining the LX Training Data Base for all the employees

training, assisted The Security Dept with misc administrative duties and

escorting needs, interfacing with internal and/or external customers.

Assisted with presentation and report development. Generated charts,

tables, memoranda, reports, correspondence and other materials. Prepared

information for use in discussions/meetings with customers, senior staff

and outside vendors. Handled employee reviews/personnel issues with a high

degree of professionalism and confidentiality.

November 2006 - March 2008 EAGLE GLOBAL LOGISTICS

TORRANCE, CA

Executive Assistant to the President & Vice Presidents of Global Sales

Provided high-level administrative support to the Global Sales President

and two Global Sales VP's of a worldwide leading transportation company.

Scheduled executive-level meetings and domestic and international travel,

prepared expense reports, prepared weekly customer and west region reports,

assisted with customer service, switchboard relief, tracked freight,

customer pick-ups, prepared RFI's, RFP's, RFQ's, correspondence, contract

review and assisted in developing presentations for executive staff.

Prepared information for use in discussions/meetings with customers and

senior staff. Managed various types of projects as needed.

January 2003 - November 2005 EXEL LOGISTICS

HAWTHORNE, CA

West Region Quality/Security Manager

Obtained a TAPA Security Certification for the Los Angeles Station.

Assisted in creating a security manual for the company to use nationwide.

Traveled within the West Region to assist in implementing, auditing and

maintaining the security and quality program for the company.

October 2000- January 2003 EXEL LOGISTICS

HAWTHORNE, CA

West Region Executive Assistant to the West Region President of

Operations/Quality & Station Managers

Provided high-level administrative support to the West Region President and

a team of nine General Managers of a worldwide leading transportation

company. Scheduled all executive-level meetings and domestic and

international travel. I prepared bi-weekly time, expense, and travel

reports, managed all outside vendors, managed quality procedures, managed

security system and procedures, misc. project management, coordinated and

hosted successful employee seminars, booking venues, and selected guest

speakers, prepared proposals and correspondence, developed presentations

for executive staff, ordered and distributed office supplies. In addition

provided human resource support, processed ADP payroll, managed

administrative staff, recruited and interviewed for new employees, handled

employee reviews/personnel issues with a high degree of professionalism and

confidentiality. I assisted with customer service issues and answered

phones as needed.

June 1994 - October 2000 DANZAS CORPORATION REDONDO

BEACH, CA

West Region Executive Assistant to the President of Operations - Corporate

Controller and Station Managers

West Region ISO 9000 Auditor

Office Manager

Provided high-level administrative support to the West Region President and

a team of eight General Managers of a worldwide leading transportation

company. Scheduled all executive-level meetings and domestic and

international travel. Various types of Project Management as needed.

Prepared bi-weekly time, expense and travel reports, managed all outside

vendors, quality procedures and security system and procedures. In addition

prepared proposals and developed presentations for executive staff,

coordinated and hosted successful employee seminars, booked venues, and

selected guest speakers. Prepared correspondence, ordered and distributed

office supplies, assisted with human resource functions, processed payroll,

assisted with customer service related issues, answered phones as needed,

managed administrative staff, recruited and interviewed for new employees.

Traveled within the Western Region to implement, audit and maintain the ISO

9000 Quality Program.

Education

2013 LOS ANGELES HARBOR COLLEGE - Currently Enrolled

2013 LEAN GREEN BELT CERTIFICATION

2013 DALE CARNEGIE TRAINING COURSE

2012 CAL STATE DOMINGUEZ - Human Resources Management Certification

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