Customer Service Manager

Gary Paul Lake

*** ******** ****

Greenwood SC 29646

Home: 864-***-****

Email: ************@*****.***

Objective Advance as a Manager and be responsible for establishing and maintaining top notch customer service by providing customers with an

experience that is truly unique.

Work Experience

Assistant Store Manger Food Lion : Jan. 2007 Feb 2012 Greenwood SC

Store Manager Dollar Tree July 2012 – January 2013

Store Manager Maxway/Variety Wholesalers January 2013 Currently employed

Oversee all store operations.

Develop and implement plans to maximize sales and meet or exceed goals and objectives.

Manage inventory.

Analyze and measure business trends.

Enhance the customer experience by leading team of associates in providing strong customer service, and help them advance to managemt levels

Guide the professional development of Assistant Retail Managers.

Review job applications, interview applicants, and hire, train and develop associates.

Developed successful sales plans to grow store's profitability.

Recruited, trained, developed and motivated employees.

Managed merchandise levels and store appearance.

Enforced loss prevention policy and awareness on the floor in order to control external shrinkage.

Created and maintained team relationships.

Directed all activities required to achieve store goals.

Assistant Store Manager Lowes: Sept. 2003 Aug. 2007

Implemented new product lines and created strategies to introduce and promote them to customers.

Set standards and modeled behavior for optimum customer service.

Controlled shrinkage, expenses and payroll.

Utilized merchandising skills to drive sales through effective merchandise presentations.

Education

Greenwood High School High School Diploma *References: Furnished upon request.

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