[Phone number]•[E-mail address]

[Your Name]

**** ***** *******, ******* ** 60623•229-***-****•acdzq8@r.postjobfree.com, acdzq8@r.postjobfree.com

Itachekal P Sapp

Objective

Seeking A Help Desk Support Position

E xperience

1/2014 to 4/2014

Intuit Turbo Tax/ Teletech

C ustomer Service

At Home Help Desk Support Specialist

A project supporting Intuit’s Turbo Tax applications through the 2014 season. Application support for

Windows, Mac, iPhone and Android devices. Attended three weeks of Inuit's

Consumer Group Learning and Development classes and passed all final assessments to

become a company certified support representative. Currently helping customers via phone support,

chat and email.

2/2013 to 10/2013

West At Home

Customer Service

Take payments/ Refund orders for different products.

NPS score of 90

CR score of 80

2/2012 to 1/2013

Flash Foods Albany, GA

Cashier

Took customers’ orders, collected payment from customers.

Gave accurate change, stocking Shelves, Housekeeping/ mopping, and dusting.

Carrying out trash- audited vendor products for amount and quality.

11-2010 to 03-2011

Pizza Hut Albany GA

Server

Greet customers, took orders in person/ telephone, and served customers.

Serves as a cashier as needed/ took payment/ made change.

Clean up tables, salad bar, made automobile deliveries.

Education

2012 to 2013

Albany Technical College Albany Ga

Criminal Justice Specialist/ Certificate of Credit/Law Enforcement Diploma

• Attendance with the Albany Drug Unit and Albany SWAT team

References

References are available on request.

Contact this candidate