John R. Prout

*** ******** *

Boca Raton, Fl. ***34

860-***-**** (cell)

acdzpi@r.postjobfree.com

Objective: To obtain full-time employment in a position where I can utilize

my extensive technical background & my expertise in customer service as

building blocks to a successful career with a successful company

Busy Body Fitness Center

Boca Raton, Florida

Certified Personal Trainer - NCSF

July 2012- Present

Highlights of Qualifications

. 12 years experience in the Network Operations Test Center as a

Customer Services Technician

. Provisioning and Maintenance testing on all Network services offered

by AT&T

. 12 years experience in the Outside Network area as a Service Delivery

Technician-Business

. Installation and Maintenance of all Network services provided by AT&T

at customer locations

. Strong knowledge of the numerous telephone systems for businesses,

which are installed and maintained by AT&T

. Strong organizational and project management skills

Professional Work Experience

AT&T Meriden, Ct. January 2000-June 2012

(Ret)

Service Delivery Technician-Business

. Installation, repair, and troubleshooting of all components of the

AT&T outside network

. Installation and maintenance of network services, including DS0, DS1,

and DS3 circuits, and various business telephone systems

. Work with customers, face to face, on a daily basis to resolve any

issues concerning AT&T products or services

AT&T, Meriden, Ct January 1988-January

2000

Customer Service Technician

. Worked in Network Test Center, testing and troubleshooting problems

with AT&T services, called in by the customer

. Developed extensive knowledge of AT&T wideband transport systems, such

as SONET, Alcatel, Hekimian, Lightspan, DDM, and others

. Provisioning of new Wideband Services, such as OC3, OC12, OC48, as

well as Hicap and DS0 circuits

Education

Roger Williams College, Bristol, Rhode Island A.S Electrical

Engineering Technology

Professional Affiliations and Awards

. Central Region Community Services Fund Board Member 2008- Present

. Ct Telso Organization Member 1988-Present

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