Customer Service Assistant

Panhia Vang

Plasma Processor - Talecris Plasma Center

**** **** ****** - ***** ****, MN 55106

********@*******.*** - 651-***-****

WORK EXPERIENCE

Plasma Processor

Talecris Plasma Center - Saint Paul, MN - September 2013 to Present

Collects and process donor samples for processing and testing

• Labels samples and freezes units for final packing with required timeframe.

• Packs unit for final shipment, packs samples and prepares shipping to lab.

• Monitors stored products to ensure time met.

• Document weight of products and specimen samples.

• Ensures donor confidentiality, completes all necessary documentation.

• Builds rapport with donors to ensure overall satisfaction.

• Maintain supplies necessary to perform job duties.

Clinical Assistant

Center for Alcohol & Drug Treatment - Saint Paul, MN - August 2012 to April 2013

Intake patient information into D.A.A.N.E.S database

• Ran patient's urine test

• Took patient's Vitals and obtained patient information

• Roomed Patients

• Transported patients to hospital facilities and other offsite facilities

• Maintained a clean and organize working area

• Filed medical records

• Utilized incoming and outgoing calls

• Followed policies and procedures as needed

• Excellent customer service skills

EDUCATION

Diploma

Central Senior High - Duluth, MN

June 2008

Lake Superior College - Duluth, MN

SKILLS

Clerical

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