Customer Service High School

Shala Mehreen

COORDINATOR

Toronto, ON

*************@*******.*** - 905-***-****

WORK EXPERIENCE

COORDINATOR

TOYOTA ISLAMABAD MOTORS - 2013 to January 2013

jan/13)

DUTIED INCLUDED:

Making Appointment Calls

Setting marketing campaigns

Arranging promotional activities

Designing standees for display

Updating the website

Resolving customer complaints

Follow up of customer queries and inquires

Preparing reports of daily vehicle delivery

Issuing gate passes for new cars

Scheduling appointments for maintenance of vehicles

Follow up of appointment customers

Preparing monthly report of periodic maintenance

Sending bulk sms to customers

CUSTOMER SERVICE REPRESENTATIVE (CSR)

STANDARD CHARTERED BANK - 2010 to October 2010

DUTIES INCLUDED:

ACCOUNTS MANAGEMENT

CUSTOMER RELATIONS

DATA UPDATE

GETTING NEW ACCOUNTS

PREPARING REPORTS

HANDLING CUSTOMER QUERIES

ASSISTING SENIOR CSR'S

Member

EXTRA CURRICULAR ACHIEVEMENTS - June 2006 to June 2006

JUN 2006

Events Manager, Presentation Convent High School

University Debating Team, NUST, Pakistan - 2005 to 2006

Net ball 1st shooter

- 2002 to 2004

Baseball - 2002 to 2004

EDUCATION

Bachelor of business administration in marketing

ARID AGRICULTURE UNIVERSITY RAWALPINDI

2007 to 2012

MASTERS in FASHION DESIGNING AND TEXTILE

NATIONAL TEXTILE INSTITUTE ISLAMABAD

2012

pre-medical

OPF GIRLS COLLEGE

2005 to 2007

English, Mathematics, Chemistry

PRESENTATION CONVENT HIGH SCHOOL

1993 to 2005

ADDITIONAL INFORMATION

OTHER SKILLS

Microsoft Office ( word, excel, power point) and Adobe Creative Suite

Proficient in using Statistic software SPSS

Fluent in written and spoken English and Urdu

Keen interest in reading books and articles.

Contact this candidate