Customer Service Manager

Consuella Willis

Retail, customer service, management, child care, office

Covington, GA

*************@*****.*** - 770-***-****

Seeking employment with an established organization to apply my skills in administration, customer service

and/or retail.

WORK EXPERIENCE

Customer Service Representative

Alpine Access - October 2013 to Present

Responsibilities

Duties: Take inbound calls from contracted clients, customer service, place orders, handle shipping inquiries,

process refunds and exchanges for customers, call center environment

Assistant Manager

Casual Male XL - Morrow, GA - April 2012 to October 2012

Duties: Sales in a commissioned-based environment, Customer service, daily paperwork, bank deposits,

manage store

Administrative Assistant

KidzZone Learning Center - Conyers, GA - March 2006 to May 2011

Duties: Answer AM phone calls, process tuition payments, correspond daily with parents teach 1-5 year old

students, conduct tours for parents of prospective students, register new students

Customer Care Specialist Duties

Charming Shoppes (Lane Bryant) - Conyers, GA - November 2005 to March 2006

Process credit applications, open and close the store, process and drop off daily bank deposits, customer

service, supervise store in absence of manager

Assistant Manger

Shoe Show - Covington, GA - July 2003 to November 2005

Duties: Supervise employees, customer service, manage store in absence of manager, employee scheduling,

plan-o-grams, inventory, loss prevention, hiring staff, payroll, supervising shipments, processing freight,

prepared and made bank deposits

Cash Office Supervisor

Goody's Family Clothing - Covington, GA - September 1999 to July 2003

Duties: Supervise cashiers, open and close the store, data entry, loss prevention, research overages and

shortages, balance cash registers, prepare and make bank deposits, book keeping

**Personal and Professional References Available Upon Request**

EDUCATION

BS in Business Administration

University of Phoenix - Phoenix, AZ

January 2008 to January 2009

HS Diploma

Eastside High School - Covington, GA

January 1996 to January 2000

SKILLS

Strong interpersonal skills, excellent knowledge of office etiquette and phone manner, proficiency in computer

skills including MS Office software, and Windows operating system, sufficiency in retail experience, sufficiency

in management and supervisory experience, strong background in customer service, customer satisfaction,

and sales

ADDITIONAL INFORMATION

Skills: Strong interpersonal skills, excellent knowledge of office etiquette and phone manner, proficiency in

computer skills including MS Office software, and Windows operating system, sufficiency in retail experience,

sufficiency in management and supervisory experience, strong background in customer service, customer

satisfaction, and sales.

Contact this candidate