Customer Service Sales

Kyle Martin

*** - * ******* ********* *******, ON L3M 3N6

****.******.*******@*****.*** 905-***-****

Summary of Skills & Qualifications

Hardworking individual with experience in providing exceptional customer service

Experienced cashier; able to operate point of sale systems and process transactions

accurately

Good listening skills, receive directions, completes tasks thoroughly and as requested

Work well independently with little or no supervision

Flexible team player that works well with others

Physically fit (can lift more than 100 lbs)

Bilingual: Fluent in English and French

Employment Experience

Retail & Customer Service

Operate a cash register and using simple money math to give the right change

Maintain a clean and appealing store front; Sweep and mop floors, dust fixtures and

shelving

Assist with merchandising; set up new fixtures and shelves, stock product according

store directives

Confident sales abilities; able to highlight store sales and upsell products

Assist customers during their store visit: find correct sizes, check overstock for extra

sizes, fill out orders for products not found in our store

Answer customer inquiries in a timely and friendly fashion

Handle complaints regarding service, policies and merchandise; facilitate effective

solutions to ensure customer satisfaction

Arrange for refunds, exchange, and credit for returned merchandise as per store

policies

Employment Experience

Sales Associate

Marks, Grimsby, ON 2013

Umpire

Grimsby Baseball Association, Grimsby, ON 2009 - 2011

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