Customer Service High School
Resume:
Stacie Holmes
Orlando, Fl 32835
***********@*****.***
OBJECTIVE
Obtain a position as a team-player in a people-oriented organization where I can maximize my human services experience in a
challenging environment to achieve the corporate goals.
• COMMUNITY OUTREACH
• Youth Mentor with Behavior Support Services
• The Kingdom Church/Kingdom Kidz (Volunteer)
• Orange County Government Klub Kid Program (Volunteer)
• Orange County Public Schools (Volunteer)
• Unity Inspirational Choir (Event Volunteer)
• EDUCATION
Jones High School 2001
High School Diploma
Bethune Cookman College
EXPERIENCE
Arise Virtual Solutions, Performance Facilitator At&t LivePerson, 09/12/2010 –Current
• Casework
• Identifies and analyzes employee performance gaps and their root causes to solve business problems.
• Lead enterprise projects to improve processes, increase sales, deliver exceptional customer service, and manage change
• Mentors team members in performance consultancy and training practices. Directly responsible for performance enhancement and
training for a team call center agents.
• Monitored and assisted in client chat-rooms, assisted agents with technical issues, client policies & polices and helped to solve
conflict.
• Contribute to constant improvement by sharing and implementing ideas with supervisors and other management staff and peers.
•
Orlando Health, Family Support Worker,12/11/08– 05/12/10
• Casework
• Managing 28-30 caseloads
• Clerical duties
• Interviewing families
• Monitors proper care of children
• Perform developmental assessments before cut-off date
• Turn in all reports by due date
• Customer Service
•
• Youth and Family Services, Family Teacher Assistant, 06/01/07-03/04/08
Casework
Clerical duties
Monitor proper care of children
Turn in all daily reports
Monthly case reviews
Maintain Caseload of 12-20
Customer Service
Tampa Bay Academy, Interim Supervisor/Group Advisor 08/01/03-03/01/2007
Casework
Intake of new residents
[Pick the date]
Performing behavioral assessments
Interviewing potential intakes
Monitoring the safety of residents
Customer Service
Precision Response Corporation, Benefits Representative, 08/01/2000-01/2002
Customer service
Enrolling employees in benefits during dual enrollment
Making changes to employees benefits
Answering questions related to client health benefits
•
SKILLS
• Proficient in power point, excel, word processor, customer service, mild sales, human resources
2
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