Customer Service Sales

ALEX NOVODVORSCHI

**** ****** ***** #*** ( S.A., TX 78254 ( 210-***-**** (Cell) (

***********@*****.***

SUMMARY A college educated professional, Class A CDL holder offering

computer systems administration expertise, in addition to

successful experience managing people, resources, and direct

customer service operations.

( Effectively manage P&L operations, training and sales programs

for businesses

generating $1M+ in sales revenue.

( Expertise includes administering small computer networks, and

performing computer software/hardware troubleshooting,

configuration and sysems administration actions.

( Direct daily and special work projects, ranging from simple to

complex in nature.

( Languages/Software: MS Office Suite, Visual Basic, C++,

Photoshop, Coral Draw, MS

Access, Adobe Illustrator, HTML, Java, Windows 2000,

Windows NT,

Windows Core Technologies, etc.

EXPERIENCE:

2009 to 2013 Preload/ Tractor Trailer & Delivery Driver, United Parcel

Service, San Antonio, TX.

( Prepped trailers for unload. Unloaded trailer of packages.

Sorted packages for Delivery.

( Drove Tractor Trailer moving trailers for unloading and

switching trailers at dock. Maintained all trailers in yard.

( Drove Delivery Truck and delivered in excess of 160 - 200

packages daily. Maintained Excellent delivery record.

2006 to 2008 Computer Tech/ System Support, Law Office of Lorenzo W.

Tijerina, San Antonio, TX

. Setup & Maintained Network for entire office which included 6

(six) PC systems on a

Daily basis.

. Maintained technical & hardware support to include hardware

failure issues on a daily

Basis.

. Built PC systems to include software setup & maintenance.

. Setup & maintained voice recognition software.

2004 to 2006 Customer Care Manager/Computer Tech, Computer Repair Zone,

San Antonio, TX

. Managed daily activities which included - managing customer

repairs coming in, being

repaired & items testing once repairs complete.

. Serviced system for General Diagnosis with recommendations

for repair.

. Increases revenue of the retail merchandise by 25% over the

course of employment.

. Created Marketing Slogans & Signage which attracted customer

to business in

turn increased revenues.

TRAINING Commercial Tractor Trailer Training: State of Texas Officially

Licensed

Class A CDL to Operate Tractor & Trailer.

Network Administration Systems Training: Work Group Administrator for

Information Managers; Networking, Hardware/Software Repair &

Maintenance Technology

EDUCATION Associates of Science Degree in Network Administration

Northwest Vista College, San Antonio, Texas

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