Diala KOURIEH Profile
Route Sous Le Scex *
Diploma in computer engineering
Working experience from 2004
Communication and negotiation skills
*****.*******@*****.***
Excellent experience in telecom convergent billing and charging
systems, business intelligence, CRM, revenue assurance systems
32 years, Syrian, Permit B
integration and BSS/OSS administration
Experience in Ericson MSC/BSC and sites
CAREER HISTORY
Maternity 2009-present
Maternity leave, Changed twice the residence country,
Language courses
Alcatel Lucent 2007-2008
Senior BSCS Consultant (Billing Systems)
MTN Syria 2005-2007
Technical-Operation Base Station System Engineer
MTN Syria 2004-2005
IT-Billing Service Operation and Administration
KEY RESPONSIBILITIES
IT BILLING
BSCS IX configurations & installation (environment testing and configuration, test performance)
Implementation of new Services, rate plans, testing and approval
Free units configuration and testing
Following up the database operation and tuning (Oracle 9i, 10g)
Following established documentation and coding standards
Develop good user documentation
BSCS IX trainer
Rating and billing configuration
Revenue assurance, reports to high management
Apply the new tariff and services on production
Implement new batches, module on the billing system (BSCS 7)
Create statistic reports for the top management
Performance testing for all rating and billing processes (Fih, Foh, Rih, Rlh)
Developing UNIX scripts (sh, Ksh,sql)
Analyze, monitor and reconcile the rating country mapping including local and regional mapping
Implementation of new GL accounts
LHS support centre coordinator, for fixing follow up and clarification of business scenario
Change request follow up, and system business implementation
Business requirement reporting and approval for any system software modification
Marketing data reporting availabilities and problem investigation if any
Revenue assurance monthly process for the rating cyclic tasks and bill generation as well
Monthly call test scenario versus switch MSCs behaviour, including r eporting and problem escalation
IREG and TADIG roaming technical test and agreements
GSM TECHNICAL
BSC (Base Station) sites control, monitoring & problems fixing
Sites management: swap preparation, upgrade, downgrade & planning studding, planning execution,
signalling definition, link definition, software installation, data GPRS and voice signalling setting and
parameterization set, test check after site amendment
Full new sites implementation: definition, testing, approving and integration with the switches
Weekly and monthly CP, SP and TR backup
BSC migration from BSC/TRC – MSC to BSC/TRC MSC
EDUCATIONS, TRAININGS & COURSES
Diploma in Computer Engineering Aleppo University Syria 1998-2003
GSM Radio Network Features Ericsson, Beirut June 2007
BSS Operation Ericsson, Beirut May 2007
Unix Fundamental New Horizon, Damascus September 2004
SQL, SQL server New Horizon, Damascus January 2004
French course OSEO, Vevey November2013
French course Virgile, Vevey October2012
English course Dubai, UAE September2010
English course British Consul, Damascus July 2005
TECHNICAL SKILLS
GSM billing system, installation and configuration
Ericsson BSC, MSC and sites
Business object reposting program
Winfiol, Ericsson command handling tool
SAP overview, UNIX, Oracle 10g, SQL server, C, C#,
MS Excel, MS Word, MS PowerPoint, MS Project, MS Visio,
LANGUAGES
English fluent speak, read, write
French intermediate speak, read, write
Arabic mother tongue
REFERENCES
Available on request