Customer Service Representative
Resume:
JUDY D. HOWELL
Harvest, AL 35749
***********@*****.***
CAREER OBJECTIVE
Customer Service Representative with over 9 years experience. Handle high volume of Inbound customer calls in a fast paced environment, while maintaining great quality service. Establish great rapport with customers, identifying and solving their needs, while ensuring Company goals for customer satisfaction and increased sales.
Seven years experience in Customer Service as a Public Counter Licensing Representative. Great interpersonal and communication skills, identify and resolve any customer conflict as needed, detail oriented, great organizational skills. Type 50 wpm, Microsoft Word, Data Entry.
PROFESSIONAL EXPERIENCE
VERIZON WIRELESS, Huntsville, AL 04/2008 to 12/2009
Customer Service Representative
Assist customers with billing and payments, usage analysis and rate plans, coverage
Sales: Phones, PDA's, Smart Phones, Accessories, Product Information
Provide Tier 1 Technical support, New Phone Activations, Programming, VZW.com
CITY OF LOS ANGELES, DEPT. OF TRANSPORTATION, Los Angeles, CA 07/99 to 12/06
Sr. Clerk-Typist
Processed Taxicab and Ambulance Vehicle Permit applications for city approved companies
Prepared, registered and assigned the official city decal for each vehicle once it passed inspection
Logged penalty fees and assigned code violations to city of L.A. Investigators to reinspect
Supervised one Clerk-Typist, the Office receptionist
Records Retention Coordinator
TELE-TECH TELECOMMUNICATIONS, Sherman Oaks, CA 01/91 to 07/99
Customer Service Representative
Inbound call center provided customer service for various business clients
Sales and Product Information: Pacific Bell Wireless, Apple Computer, Deer Park Water
Tech Support: Net Channel TV device setup and configuration
EDUCATION
Oakwood University, Huntsville, AL
BS/Psychology, 2006-2008
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