JUDY D. HOWELL

*** ***** ***** *****

Harvest, AL 35749

954-***-**** or 256-***-****

acdzk4@r.postjobfree.com

CAREER OBJECTIVE

Customer Service Representative with over 9 years experience. Handle high volume of Inbound customer calls in a fast paced environment, while maintaining great quality service. Establish great rapport with customers, identifying and solving their needs, while ensuring Company goals for customer satisfaction and increased sales.

Seven years experience in Customer Service as a Public Counter Licensing Representative. Great interpersonal and communication skills, identify and resolve any customer conflict as needed, detail oriented, great organizational skills. Type 50 wpm, Microsoft Word, Data Entry.

PROFESSIONAL EXPERIENCE

VERIZON WIRELESS, Huntsville, AL 04/2008 to 12/2009

Customer Service Representative

Assist customers with billing and payments, usage analysis and rate plans, coverage

Sales: Phones, PDA's, Smart Phones, Accessories, Product Information

Provide Tier 1 Technical support, New Phone Activations, Programming, VZW.com

CITY OF LOS ANGELES, DEPT. OF TRANSPORTATION, Los Angeles, CA 07/99 to 12/06

Sr. Clerk-Typist

Processed Taxicab and Ambulance Vehicle Permit applications for city approved companies

Prepared, registered and assigned the official city decal for each vehicle once it passed inspection

Logged penalty fees and assigned code violations to city of L.A. Investigators to reinspect

Supervised one Clerk-Typist, the Office receptionist

Records Retention Coordinator

TELE-TECH TELECOMMUNICATIONS, Sherman Oaks, CA 01/91 to 07/99

Customer Service Representative

Inbound call center provided customer service for various business clients

Sales and Product Information: Pacific Bell Wireless, Apple Computer, Deer Park Water

Tech Support: Net Channel TV device setup and configuration

EDUCATION

Oakwood University, Huntsville, AL

BS/Psychology, 2006-2008

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