Customer Service Representative
Resume:
Dear Hiring Manager:
I was interested to see your job posting ou have for a Customer Servier and
would like to learn more about this opportunity.
I am a CSR with extensive experience Knowledgeable in Eagle soft, Claims
processing, Microsoft Office XP, PowerPoint, MS Word, Excel, & Access.
Experience in: Data Entry, document production, project management & use of
all general office equipment for. I have 3-5 years of experience In this role, I
Maintained soiled customer relationship by handling customer questions and
concerns with accurate speed and professionalism.
full form data entry and use software programming.
talking with customers my phone or in person so initially and follow up with
customers to sell.
I feel that my Customer Service skills would be an asset in this role.
Thank you for your time and consideration. I hope to have the opportunity to
discuss the opening with you in person.
Amie Davis
Amie A. Davis
1803 9tH ST. Apt.9
Green Bay WI, 54304
***********@*****.***
PROFESSIONAL PROFILE:
Dedicated, hard-working Customer Service seeking to utilize my clinical and customer service
skills to contribute to the success of your team.
Office / Administrative
o Accurate Data entry
o Answered and routed phone calls
o Handled opening and delivery of mail
o Courteously provided information and assistance to clients
Personal and Self Management
o Strong written and verbal communicator
o Highly organized and dedicated with positive attitude
o Self motivated and enjoys a fast paced environment
FRONT OFFICE SKILLS:
Knowledgeable in Eagle soft, Claims processing, Microsoft Office XP, PowerPoint, MS
Word, Excel, & Access. Experience in: Data Entry, document production, project
management & use of all general office equipment
EDUCATION
Everest College
2011 Dental Assisting
Diploma CPR Certified
CAREER HISTORY:
Check into Cash
Customer Service Representative
Green Bay, WI
May 2013 to Present
Responsibilities
Maintained soiled customer relationship by handling customer questions and concerns with
accurate speed and professionalism.
full form data entry and use software programming.
talking with customers my phone or in person so initially and follow up with customers to sell.
collect on an account asking questions and resolve problems.
answering basic customer requirements regarding analyze percentage rate APR service
chargeaccount history while comply ing with disclosure requirements regulation and comsumer
privacy policy.
it's your money order complete money transactions and setup payments for bills
Collects on delinquency accounts which and include visiting customer place of employment or
residence.
Cash check verify endorsment received proper identification and ensure validity
Identify conterfeit currency
follow Care Center in pussys including balancing cash or a daily pick up and deposit
CenterCenter funds
maintaining appropriated logs requirement for ppaperwork.
Sam’s Club
Green Bay
2012- 2013
Cashier: Managed the cash register and balanced transaction 100% accuracy • Ensured that
product were correctly priced and special items were prompted during sales
Dental Dreams:
Blue Island,IL
2011-2012
Dental Assistant • Assisted multiple doctors chair side with a variety of procedures, specializing
in pediatric dentistry. • Took X-rays and processed films quickly and efficiently. • Performed tray
set ups for root canals, extractions and prophylaxis.
Christian Community Center:
Chicago, IL
2009-2011
Dental Assistant Externship • Assisted with surgical procedures including extractions Took X-
rays and processed films. • Managed front office clerical duties including filing charts, verifying
insurance and patient reception. • Sterilized instruments using the autoclave.
Shopper World:
Calumet City IL
2007-2009
Cashier operated cash register and balanced transaction 100% accuracy • Ensured that product
were correctly priced and special items were prompted during sales
K-Mart:
Burbank IL
2005-2007
Cashier operated cash register and balanced transactions with 100% accuracy. Ensured that
products were correctly priced and that special items were promoted during sale
Burr Oak Bowling Alley:
Blue Island, IL
2004-2005
Seasonal Summer Job Customer Service Representative • Scheduled bowling leagues as well as
answered customer inquiries both in person and via telephone. • Distributed open lanes and shoe
rentals to customers as requested. • Multi-tasked operating the cash register during and assisting
in the restaurant serving food.
JR’s Jerk Restaurant:
Chicago, IL
Summer Job
2003-2004
Customer Service Representative • Greeted customers and provided excellent customer service
to ensure repeat clientele. • Managed a multi-line phone system and processed incoming orders.
• Maintained inventory and ordered supplies per company specifications.
BACK OFFICE SKILLS:
Dental Terminology, Dental Charting, Radiographs, Sterilization, Fabrication of temporary
crowns, Application and removal of dental dams, Impressions: Alginate, Elastomeric,
Amalgam and composite restorations, Placement and removal of matrix bands, Assisting
RCT & Assisting in basic oral surgery.
Contact this candidate