Customer Service Information Technology

*** *. *** ******* **** S. APT. *** PASADENA, TX *7503

PHONE 281-***-**** . EMAIL **********@*****.***

Danisha Gray

Objective

** **** *********** *********** ********** professional that is

seeking a responsible and rewarding position in the IT arena that

will utilize my full capabilities of administration and education.

It is my goal to gain new career experiences in an environment that

offers professional and personal growth combined with advancement

potential.

Overview of Skills

Windows PC and Macintosh systems

WordPerfect, Microsoft Word, Lotus, Microsoft Office

Hardware/ Software

Installation

Networking

Customer Service

Communication Skills

Two year experience Computer Technical Support Technician

Five-year experience in Education

Copying, faxing, answering phones, internet usage etc.

Ten plus years doing outside computer work.

Self Starter can handle all situations.

Professional experience

DCR (Danisha Computer Repair)

2001-present

Computer Technician (Supporting LaPorte, Pasadena and all other

surrounding areas)

Computer installation

Hardware/software installation

Computer Systems Consultant

Assisting customers with understanding any and all of their computer

needs.

Recommending any type of computer upgrades or downgrades.

Providing customer service as well as making sure that their

computer needs are met.

Computer networking

PC and Apple Computers

High Achievers Learning Center, La Porte, Texas

2010-present

Teacher

Teacher for 1 and 2 year old toddlers

Assisted help to other teachers and staff as needed.

La Porte ISD, La Porte, TX

2005-2009

PASS Aide

Assisting the Special Education Teacher with students with behavior

disabilities. Keeping a behavior log on computer and helping with

any filling, and computer work that needs to be done.

Special Texas Homes, Pasadena TX

2003- 2004

Secretary

Cooperated client payroll and client billing. Made sure are clients

were paid correctly during each pay period. Received necessary bids

to continue certain contracts for employment. Completed any

necessary inventory or computer work that need to be completed

AOL (America Online Internet Service), Longview TX

2000-2002

Assisting customers who have America Online Internet. I changed

their billing information, assisted them with any hardware or

software issues with there computer. I also fixed any network issues

that were also caused by America Online.

Education

University of Phoenix

B.A., Business Administration and Information Technology

Axia College

A.A., Associate Arts Information Technology

Graduated with 3.48 GPA

Contact this candidate