Malcolm Antoine

**** ******* ***** ********, ** *1213

Phone: 917-***-****

acdzdu@r.postjobfree.com

Profile

I am a Certified A+ IT Technician with 6 years of work experience ready and

willing to demonstrate my abilities. I want to obtain a position utilizing

my computer training, time management skills and quality assurance

knowledge. I am a fast learner; a skilled communicator who exhibits a

professional appearance at all times. I am a team leader as well as a team

player. I am also a Certified Customer Service Professional with training

in Identity Theft Awareness and Prevention.

Technical Skills

Certified A+ IT

Technician

Certified Dell

technician

Certified

Customer Service

Rep

o Professional with Microsoft Windows versions 98SE, ME, 2000, XP,

Vista,Windows 7, Windows 8 and MAC OS.

o Install and configure computer components and operating system.

o Proficient with troubleshooting hardware, software, network and

printer issues.

o Setting up and configuring wired and wireless networks systems with

TCP/IP Protocol.

o Install, configure and administer local and network printers.

o LAN/WLAN installation, configuration and troubleshooting.

o Proficient in system security, preventative maintenance, and general

protection.

o Experienced using Microsoft Office 2003/ 2007,2010 and Office 2013.

o Networking, cabling, routers, servers.

o Active directory.

Work Experience

IT/Field Computer Technician Unisys Technical Services, 50 Broad

st. New York, NY, 10005 02/03/2012 -

Present

. Break fix on Dell, Lenovo and 7/11 computers and

hardware.

. Troubleshooting.

. Repair all hardware components on Dell, Lenovo and

7/11 computers.

. Strong customer service relations.

. Administrative work with ticketing system and office

duties.

. Setup new dispatches for new parts for Dell, Lenovo

and 7/11 computers.

. Mentoring new hires.

IT Technician/ Store manager EZ Internet & Wireless, 937

Pennsylvania ave, Brooklyn, NY.

09/27/2009- 10/2012

. Developed and installed operating systems.

. Responsible for the repair and maintenance of printers,

monitors, scanners and hardware.

. Tested systems to ensure the elimination of bugs or viruses.

. Responsible for performing troubleshooting activities prior

to the implementation of new systems.

. Provided technical telephone support to correct software

and hardware problems.

. Assembled and installed a wide array of computer systems,

workstations, and peripheral hardware.

. Responsible for store documentations.

. A wide variety of cell phones and tablets repairs and

configurations

. Repair of MAC, Windows, Mobile devices, Tablets, and other

mobile electronics

IT Technician, ICP Corp, 20 Clifton ave Staten Island, NY.

06/23/2009-8/7/2009

. Implement troubleshooting techniques on corrupted systems.

. Repair/Installation on Stationed/Portable Computers, and Portable

devices.

. Configure routers, TCP/IP.

. Mass media drive installation.

. Setup and configure work-group network to shared resources.

. Operation system integration.

. Perform Symantec back up using cmd.

. Box products and finish the machines with a laser labeling gun.

. Installing components on serves/ configuring servers.

Education

Date Attended School Degree

Location

01/2009 - 2/2010 ResCare Academy Certified Customer

Rep. Brooklyn, NY.

09/2009 - 8/14/2010 ResCare Academy CompTIA A+ IT

Technician Brooklyn, NY.

02/2009 - 8/14/2010 ResCare Academy Visual Communication

Brooklyn, NY.

References

Available upon request

Contact this candidate