Customer Service Sales

FLYING NG

734-***-**** ***.*******@*****.*** **1 Cadillac Square, Apartment 21C, Detroit MI 48226

TECHICAL COMPETENCIES

Project Management, Requirement Documentation and Presentation

• TFS, Visio, PowerPoint, Visual Studio, Adobe Photoshop

Data Extraction and Analysis

• Excel, SQL Management Server, R, STATA, SPSS, ArcGIS

EDUCATION

University of Michigan – Ann Arbor Sep 2011 – May 2013

• BS Dual Concentration in Economics and Environmental Science (GPA 3.2)

• Vice President, Millennium Development Goals Awareness Project

State University of New York – Stony Brook Sep 2009 – Aug 2011

• Programs in Business Management and Environmental Studies (GPA 3.7)

• First Violinist, Stony Brook University Orchestra

PROFESSIONAL EXPERIENCE

Title Source, Inc. May 2013 – Present

Associate Business Analyst

• Engage IT and operations leaders to establish scopes for BI projects based on an agile development framework

• Query against databases with SQL to analyze vendor performances to identify opportunities for process improvement

• Partner with DBAs, and BI and software engineers to automate manual reports and deliver ad-hoc reporting solutions

• Write and execute ETL, QA and UAT test plans. Then, perform data analysis based on areas of test errors to help

debugging a vendor management platform that is currently processing over 12,000 orders.

Intern

Business Intelligence Team

• Produced SQL-based reports to help business consultants identify causes of failures in business processes

• Facilitated cross-team knowledge share to bridge team collaboration gaps and provide better reporting solutions

Operations Team (rotated among Title Source, Inc. and family companies)

• Managed vendors through addressing theirs needs and concerns while providing services to potential mortgagors

• Investigated anomalies in credit and appraisal reports, trust deeds and lien records to answer underwriting

questions

Ecology Center (Ann Arbor) Jan 2012 – Apr 2013

Research Assistant

• Analyzed 4-year worth test data with SPSS to forecast future product quality trends of individual brands

• Created safety ratings by articulating trends based on experimental data to help consumers make sound purchases

• Produced consumer safety reports that received 600+ worldwide newspaper, television and radio news coverage

State Farm Insurance – Joe Simkins’ Agent Office May – Sep 2012

Customer Service Representative

• Discussed with clients their financial goals and limits with high attention to detail to help them select fitting

products

• Communicated brand values with great customer-centricity to Asian prospects and raised sales among them by

23%

• Evaluated sales metrics and marketing initiatives to suggest strategies that stimulate sales and reduce client loss

Sintel Satellite Services, Inc. Feb – Apr 2011

International Relations Support

• Developed ability to identify international sales leads using the Federal Business Opportunity database

• Negotiated on contract terms with suppliers in UK and Singapore, and saved 15% equipment costs for the

company

• Recruited business development specialists to develop new marketing approaches that target the Middle East

market

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