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Quality Control Customer Service

Location:
Austin, TX
Posted:
May 03, 2014

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Resume:

Anthony L. Walker

“We cannot solve our problems with the same thinking we used when we created them.” –

Albert Einstein

Professional Summary

Anthony is a solutions oriented professional with

a solid history of exceeding expectations and

corporate objectives. He leverages inspiration

and integrity to build long term relationships, and

operates effectively within a team, leading a

team, or autonomously.

Experience

2009 – Present CLEAResult East Lansing,

MI

Program Manager (March 2013 – Present)

Designed and implemented cost effective

programs to achieve statutory energy

efficiency requirements for 22 energy

providers. Success resulted from frequent

client communication, competitive

intelligence, creativity, and incorporating

end user feedback. Leadership skills were

honed through servitude and Performance

Management techniques.

Quality Control Manager (Sept 2011 – March

2013)

Incorporated statistical analysis,

systematic inspection processes, and multiple

process improvements to lean department and

increase flexibility. Responsible for the Total

Quality Management (TQM) of

subcontractors and hosted weekly training

sessions to improve subcontractors’ quality.

Quality Control Field Supervisor (Feb 2010 – Sept

2011)

Co founded the Quality Control

Department and responsible for daily

management and training of Field Inspectors,

installation teams, and subcontractors.

Implemented program enhancements such as

analysis reporting to exceed quality targets.

Field Technician Supervisor (Nov 2009 – Feb 2010)

Responsible for daily management and

training of Field Technicians, including

product and customer assistance. Defined

and enforced industry accepted best

practices, and tracked program metrics to

ensure achievement of program goals.

Field Technician (July 2009 – Nov 2009)

Educated homeowners on energy

optimization improvements to increase home

comfort and meet monthly energy bill targets.

Honed customer service, sales, and technical

skills. Increased Company’s contractor

network to achieve program goals.

2005 2009 The Home Depot Mundy

Twp., MI

Sales Associate

Leveraged product knowledge, customer

service, and strategic product placement to

achieve sales objectives. Established and

maintained long term relationships with

customers and contractors as leader of

weekly hands on workshops. Classes

inspired customer creativity and confidence,

and increased store profitability by selling

the whole project.

Education

2006 2008 University of Michigan

Flint, MI

Bachelor’s Degree, Business Administration

Dean’s List, Maize and Blue Nominee,

Golden Key International Honor Society, Beta

Gamma Sigma International Business Honor

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Society

2004 2005 Oakland University

Rochester, MI

General Business Requirements

Dean’s List

2000 2004 Grand Blanc High School

Grand Blanc, MI

Dean’s List, Honor Roll, National Honor

Society, Student of the Month Awards

Freshman and JV Football

Interests

I enjoy the outdoors, including hiking, fishing,

and hunting. Many weekends are devoted to

home improvement projects and automotive

repair. I am in the process of obtaining a Class B

Commercial Driver’s License, and I am planning

to enroll in automotive technician courses

beginning in 2015. These achievements will fuel

my passion of assisting others. I enjoy spending

time with my wife and two daughters.

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